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Yext is worth the investment with 10+ locations.
August 08, 2020

Yext is worth the investment with 10+ locations.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Yext

Yext is being used to manage our company with various profiles. We have 26 campuses across the western United States. It is used mainly by marketing, but operations benefit from Yext as well. The main business problem Yext solves is it allows us to manage our different campus profiles across 50+ listings. This would be a tedious and error-prone process without Yext.
  • Setting hours of operation.
  • Keeping our brand consistent.
  • Properly tracking traffic from these profiles.
  • More variable fields for different profiles.
  • Making clear where and how the information will appear.
  • Continue to improve their keyword analytics.
  • Positive: Free up time to focus on more impactful tasks.
  • Positive: Keeps our brand consistent.
  • Positive: Driven additional traffic to our site.
I looked at a few other competitors and they were significantly cheaper. But they offered fewer directories and fewer additional services. Yext is always expanding their offerings and the other guys seem to be just focused on the SEO benefits, where I see the logistical, data-driven benefits of being able to update how we appear across the web far outweigh the SEO benefits.
We are a larger company with 26 locations, so we may receive additional attention. But they are always quick to answer our calls or emails. I rarely need support as the software delivers as promised. I will say their staff thus far has been very knowledgable about Yext and some lesser-known features. For us, they really understand our needs and why I'd be asking for certain solutions.

Do you think Yext delivers good value for the price?

Yes

Are you happy with Yext's feature set?

Yes

Did Yext live up to sales and marketing promises?

Yes

Did implementation of Yext go as expected?

Yes

Would you buy Yext again?

Yes

It really depends on the business, but if you have over 10 locations, than Yext is a no-brainer in my eyes. If you have less than 10 locations, I'd recommend you start with the most popular profiles and understand how they impact your business. Once you understand how your business ranks and the impact of directory listings, you'll be able to decide if Yext is worth the investment.