Yext review
August 03, 2021

Yext review

Rich Harrow | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Modules Used

  • Listings
  • Reviews
  • Knowledge Graph
  • Analytics

Overall Satisfaction with Yext

We use this for all our clients with the goal of improving their google ranking and ensuring the correct info is live throughout the internet.
Two staffers use this for their clients. We track client reviews. With a few clients, we use Yext code on their website to show off their reviews and allow for their clients to leave reviews on their site. We constantly update info from office hours to events to new menus.

Pros

  • Information push
  • Review tracking
  • Building citations

Cons

  • Instructions
  • Help Screens
  • Big learning curve
  • Knowledge Graph
  • Review management
  • Citation building and tracking
  • Helped clients
  • Increased our offerings
We use Yext and all the other products mentioned here. Yext overlaps a bit with BrightLocal, but BrightLocal acknowledges Yext and thus makes it easy to avoid duplicated work. Each service provides a unique service that we use with our clients. We have been with Yext since its early days and at that time, they were a direct tool to manage a client's online footprint. Yext continues to upgrade its services providing new ways to help clients.

Do you think Yext delivers good value for the price?

Yes

Are you happy with Yext's feature set?

Yes

Did Yext live up to sales and marketing promises?

Yes

Did implementation of Yext go as expected?

Yes

Would you buy Yext again?

Yes

It is well suited for most businesses, but to get the full benefit, it requires extensive study. For example, it is easy enough to load their knowledge graph, the main place where client data is stored. Some of the purposes of the field are not clear. Samples and short explanations would be helpful.

Comments

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