Zen works great for us
December 28, 2015
Zen works great for us
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk
We use Zendesk to support our support process across the entire organization. It has significantly cut our overhead on managing tickets. It is email based so the user just responds to the email and everything is automatically logged.
- Usability.
- When you need a new feature, it is already there.
- Lots of people that you hire have already used it so they are quickly up to speed.
- Zendesk lowered our support costs by making things more efficient.