Improve your customer online communication experience
August 24, 2021

Improve your customer online communication experience

Arief Widyananda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Zendesk Chat (formerly Zopim)

We use Zendesk Chat [(formerly Zopim)] on our website to boost the customer service experience. It connects with our Account Manager team to solve any customer issues related to our product.
  • Website tracking (detailed information about the visitor)
  • Quick and easy to implement
  • Agent redirection and multiple agent chat
  • Admin area sometimes take a long time to load
  • Easy to install on the website
  • Website tracking (customer visit path, user agent, etc)
  • Faster buying decision by customer who has questions online
  • Online sales conversion increased by 10%
Zendesk Chat [(formerly Zopim)] has a better UI/UX, and it is part of the Zendesk enterprise tools which we also use for: Zendesk Talk, etc It is always great to have this kind of channel together in one platform.

Do you think Zendesk Chat delivers good value for the price?


Are you happy with Zendesk Chat's feature set?


Did Zendesk Chat live up to sales and marketing promises?


Did implementation of Zendesk Chat go as expected?


Would you buy Zendesk Chat again?


[Zendesk Chat (formerly Zopim) is well suited for] any business with online services that want to improve their direct communication with their customers. But please make sure this is just a tool for communication with the customer, the team behind this chat is much more important.