Chat for SaaS
April 24, 2021
Chat for SaaS
Score 10 out of 10
Vetted Review
Verified User
Software Version
Advanced
Overall Satisfaction with Zendesk Chat (formerly Zopim)
Both our Client Success and Sales team use Zendesk's chat functionality. The Client Success team uses Zendesk Chat as the first line of defense for support questions while Sales uses it to answer perspective buyer questions. Zendesk Chat allows our clients to very quickly get in touch with us during business hours without having to wait for a response to an email or pick up the phone and give us a call.
- Can be embedded in a website
- Can set 'chat hours'
- Can create chat shortcuts
- Can share attachments
- It would be nice to be able to see more chat metrics without explore
- Ability to show a form if all agents are offline
- Ability to use shortcuts
- Ability to rate chats
- Fewer phone calls
- Chat offers help center search first to allow users to self-serve
Do you think Zendesk Chat delivers good value for the price?
Yes
Are you happy with Zendesk Chat's feature set?
Yes
Did Zendesk Chat live up to sales and marketing promises?
Yes
Did implementation of Zendesk Chat go as expected?
Yes
Would you buy Zendesk Chat again?
Yes