Zendesk
Updated September 05, 2024
Zendesk
Score 10 out of 10
Vetted Review
Verified User
Software Version
Starter
Overall Satisfaction with Zendesk Suite
We use Zendesk to communicate with our sellers replying to their emails and communicate with other departments using macros
Pros
- shows you urgent tickets
- provide you with assigned ticked
- shows you if a seller responded
- shows you older tickets
Cons
- solve tickets that are more 7 days automatically
- assign your tickets to you
- have automated responses
- assist you to send an email even if you forgot to mention on the call
- its helps you to communicate with sellers if we cant get them on the phone call
- its so easy to send an email and if you assigned tickets to you it will be easy to communicate with your seller
It also shows us that the document is unacceptable and also there are macros we can use if you need to inform sellers with the required documents and you can attach documents on an email
Zendesk is more easy and accessable
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Suite go as expected?
I wasn't involved with the implementation phase
Would you buy Zendesk Suite again?
Yes
Comments
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