Zendesk Suite! Customer & User Friendly

We used it for internal as well as external operations. For customer support majorly it was used and was very helpful. It's UI friendly, self learning and transparency is well maintained between the teams as well. The reminder feature is a lifesaver whenever a customer requests to call on specific time there are no misses on this one if you're using the Zendesk reminder feature. The csat and dsat are also a boon. CSV report downloads are simple and to the point. Above all the Zendesk support team are very prompt for their customers.

The team was supportive and helpful in resolving issues whenever we faced them. When suddenly tickets would disappear or reminders would not work, they would help us fix it. Like mentioned earlier they are prompt as they know the importance of customer support they themselves are always on their toes if their customer is raising any concern or request or be it providing training on the platform to the users.