Easy to manage support
September 19, 2025

Easy to manage support

Rahul Sinha | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction with Zendesk Suite

We use Zendesk suite as ticketing tool in our system, it bridges the gap between customer and support members, mostly chat, talk and guides.
Helps us communicate with customers more effectives.
some of its features are really useful due to which it helps analysing the date of the agent and customers easily.

Pros

  • Reporting Made Easy
  • Ease of integration -slack Jira Confluence and many more
  • UI Interface- user friendly compared to others
  • simplest and easiest to adapt

Cons

  • Some tools don’t connect easily
  • room for more AI features
  • I think Zendesk is quite expensive compared to other competitors
Their interface, UI and simplicity.
I have used Salesforce ,servicedesk and many other tools but nothing comes closer Zendesk.
Fast and easy.
I been using Zendesk Suite for some time now and honestly it does a good job keeping all customer chats in one place. Biggest win for me is how easy it is to see email, chat and even calls all together, no need to jump between apps. The layout takes a bit getting used to but once you figure it out, handling tickets feels pretty smooth.
Salesforce and servicenow are not user friendly, no room for much customization, and comparatively slow as well

Do you think Zendesk Suite delivers good value for the price?

Yes

Are you happy with Zendesk Suite's feature set?

Yes

Did Zendesk Suite live up to sales and marketing promises?

Yes

Did implementation of Zendesk Suite go as expected?

Yes

Would you buy Zendesk Suite again?

Yes

Firstly, its UI design, simplest and easiest to you. even a beginner can learn about Zendesk in a day or two because of its simplicity.
Internal notes and public notes: these two are the best features, no complexity, just understand the moment you read it.
Agents report are easily generated with in few seconds helps in understanding the metrics.

Zendesk Suite Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Ticket creation and submission
10
Ticket response
10
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help
10.0
Customer portal
10
Social integration
10
Email support
10
Help Desk CRM integration
10

Comments

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