Unacceptable customer support
October 27, 2021
Unacceptable customer support
Score 1 out of 10
Vetted Review
Verified User
Software Version
Plus
Overall Satisfaction with Zendesk Support Suite
Zendesk support has been incredibly bad [in my experience] or let's call it impossible. I have tried to contact them around 20 times and 10 out of them have been voice mail to leave a message and they would call back that, of course, does not happen. Around 10 times I have reached them they have promised to find out and call back and never did, they have also hung up and never called back and the funny thing is they also never sent any emails as promised. The only time they were helpful is for sales to sign us up😀 but unfortunately we are unable to use the service useful for the business. That does not seem to interest them a lot:) very ironic is that they sell customer support software, aren’t they using it themselves? How can things like that happen then? They should have tons of unsolved tickets, this is just unbelievable.
- Sales
- I do not know anything else yet:(
- Tracking and reporting
- Customer support
- No impact yet as we are unable yo use it
Do you think Zendesk Support Suite delivers good value for the price?
Not sure
Are you happy with Zendesk Support Suite's feature set?
No
Did Zendesk Support Suite live up to sales and marketing promises?
No
Did implementation of Zendesk Support Suite go as expected?
No
Would you buy Zendesk Support Suite again?
No