Zen with Zenefits
Updated February 26, 2019

Zen with Zenefits

Sandy Nahra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zenefits

Our US and Global work locations use Zenefits for time off, benefits, onboarding, offer letters, and many more things. I love how the system can send automated emails to take more off my plate (very welcome as an HR Professional) and allows our employees to self-enroll in their benefits with an easy to use and intuitive platform. This is a great system for US employees but it's not as robust for an international employee base.

Pros

  • Easy to use--it's easy to learn how to use the system.
  • Customer Service--it's quick and easy to get a polite response.
  • Benefits--great to have our selections in the same place.
  • Customizable --we've created a lot of unique reports and settings to make our processes more efficient.
  • Intuitive--our employees do not need to be trained on where to find information or how to find it.

Cons

  • Time off--it's hard for the system to accommodate unique policies
  • Reporting--some of the fields are not customizable
  • Customer Service--some of their reps are very green and aren't familiar with basic HR practices
  • International--It's great for the US but a lot of their compliance and reporting features don't work well for non-US entities.
  • Positive--saves us time by automating emails and processes
  • Positive--easy for employees to transparently view their benefits
  • Negative--our PTO is always messed up without fail every year
  • Positive--easy enough to add new fields into the system to track pertinent data and report on it
Kronos and Zenefits are very different--it's almost hard to compare them because Kronos is designed for a much larger corporation. But honestly, Kronos really lied to us during the sales phase, as most of their system is hard-coded and cannot be changed based on a business. That's not a huge deal for a small company but when you get bigger that really matters. Zenefits is also not as easy to customize, but that fits their audience so it makes sense.
Zenefits is great for smaller businesses, not large enterprises. I love it because it's easy to train people on, has a good look and feel, and allows us to automate a lot of our time off capabilities. Where I am less impressed is the reporting features. I wish we could do more customizable point in time reports. I also wish the system was better for international employees.

TriNet HR Platform Feature Ratings

8.3
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
4
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
8.8
Pay calculation
9
Support for external payroll vendors
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
8
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
8.8
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
8
Not Rated
Tracking of all physical assets
Not Rated
5.7
Report builder
5
Pre-built reports
6
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
4.8
Performance plans
4
Performance improvement plans
4
Review status tracking
5
Review reminders
6
Multiple review frequency
5
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using Zenefits

200 - 
  1. Administrative
  2. HR
  3. Finance
  4. Corporate
  5. Software Development
  6. IT
  7. Product Management
  8. Client Service
2 - 
  1. Human Resources - manages information within system, answers basic questions about using commonly used features such as time off, benefits, FSA, etc.
  2. Finance - Runs payroll and answers payroll-related questions
  • Employees request PTO through this system
  • Running payroll
  • Hiring, terminations, employment changes, and reporting on all of those features
  • Benefits administration, enrollment, and management
  • Reporting and automated reports
  • Syncing PTO calendars with company gmail calendars
  • Using hiring emails that are automated to not miss compliance deadlines
  • As they grow their compensation feature we'd be interested
  • Same with performance reviews, if this grows we'd look into it
We're growing a lot and Zenefits seems to be growing and changing, too. Plus our employees love it.

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