The Best!!! Awesome Features! Superb Customer Experience!
October 26, 2021

The Best!!! Awesome Features! Superb Customer Experience!

Sheryl Robinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ziflow

Ziflow is used primarily for proofreading in our organization. I have recently recommended Ziflow to our Marketing and Digital department for use in checking websites and videos. We are a large company with over 400 employees, located in 21 territories in the Caribbean. One of our main tasks is the production of 22 Publications each year in varying sizes. When the Covid Pandemic started, the need to adapt to the changing circumstances and saw the need for a more flexible, safe, and more innovative way of doing our quality assurance checks across various departments and territories. We assessed multiple competitors, and Ziflow was the most outstanding available that met all our needs. Ziflow solved the problem of not putting our team in a physical space and risking health. Ziflow enabled the team to be more efficient. Ziflow saved our company a ton of money! Hands down, Ziflow was the best! Money Well Spent! Without Ziflow our organization simply would not be able to complete proofing as quickly as we do now.
  • Side by side comparison of documents.
  • Ability to have unlimited reviewers and be able to collaborate in one space.
  • Ability have workflows to manage our various publications.
  • Management of revisions.
  • Approval and auditing is easy.
  • Organize proof in custom space.
  • Ziflow is really top-shelf, finding 3 improvements will not be easy.
  • One improvement would be the clearer reason for a error when if an upload fails.
  • Notifies when a user email bounces of the use was not notified.
  • Ziflow has improved the efficiency among the team that uses it and the company overall.
  • Save time - using Ziflow allow us to get task done faster, approvals are timely.
  • Save money on man hours, paper and ink.
Before Ziflow our process was very tedious and prone to errors. Using a combination of emails and printing out of paper and passing it around several times before approval is done. Ziflow made the process 100% simpler. With Ziflow, we are able to avoid version conflicts, it is web-based and allows multiple persons to work on one file at the same time. and see comments in real-time. Signing off is now a breeze!
Ziflow has simplified our approval process, we are now 100% digital, with no more paper or emails that either get overlooked or lost. Ziflow features that helped us the most: Markup or annotation - this is flexible and visible to all users making the process more transparent Comments - Comments are real-time. again making the process transparent and easy collaboration The notification feature allows the team to get updates and have the option to choose how often they do. Side by Side compare - With the version management feature we are able to track changes and auto compare User Grouping - We are a large company that is across different countries, having the ability to set up user groups helped us tremendously. This was a one-time setup that saves us time when sending a project for review to multiply contributors' permissions - the ability to set proof permissions allows control on who makes the final decision. Ziflow is cloud-based and secure and allows managers to check the status of each project.

Do you think Ziflow delivers good value for the price?


Are you happy with Ziflow's feature set?


Did Ziflow live up to sales and marketing promises?


Did implementation of Ziflow go as expected?


Would you buy Ziflow again?


After doing several demos and going through reviews we chose Ziflow as they had everything we were looking for. Ziflow was not limited to users or file types, and that was one of the main this for us as a large company with multiple functions. Ziflow had features that were very useful to us such as status tracking, unlimited workspace, side-by-side comparisons, version management, the interface was easier to interact with, the fact that sign-offs would be easier to be tracked and managed and the real-time collaboration was definitely needed. The customer service from the get-go was superb!

Ziflow Support

The response time from Ziflow is almost immediate...
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We have an Enterprise version of Ziflow, however, we also received the same awesome support when we had the individual license. They have proved to be very customer-centric.
Yes - Yes. It wasn't really a bug. Nevertheless it was resolved within minutes.
I had an upload that kept failing, contacted the bot on screen and got a response within a minute. The CSR was professional we took the matter to email and within 30 mins it was resolved.