The Best!!! Awesome Features! Superb Customer Experience!
Overall Satisfaction with Ziflow
Ziflow is used primarily for proofreading in our organization. I have recently recommended Ziflow to our Marketing and Digital department for use in checking websites and videos. We are a large company with over 400 employees, located in 21 territories in the Caribbean. One of our main tasks is the production of 22 Publications each year in varying sizes. When the Covid Pandemic started, the need to adapt to the changing circumstances and saw the need for a more flexible, safe, and more innovative way of doing our quality assurance checks across various departments and territories. We assessed multiple competitors, and Ziflow was the most outstanding available that met all our needs. Ziflow solved the problem of not putting our team in a physical space and risking health. Ziflow enabled the team to be more efficient. Ziflow saved our company a ton of money! Hands down, Ziflow was the best! Money Well Spent! Without Ziflow our organization simply would not be able to complete proofing as quickly as we do now.
Pros
- Side by side comparison of documents.
- Ability to have unlimited reviewers and be able to collaborate in one space.
- Ability have workflows to manage our various publications.
- Management of revisions.
- Approval and auditing is easy.
- Organize proof in custom space.
Cons
- Ziflow is really top-shelf, finding 3 improvements will not be easy.
- One improvement would be the clearer reason for a error when if an upload fails.
- Notifies when a user email bounces of the use was not notified.
- Ziflow has improved the efficiency among the team that uses it and the company overall.
- Save time - using Ziflow allow us to get task done faster, approvals are timely.
- Save money on man hours, paper and ink.
Do you think Ziflow delivers good value for the price?
Yes
Are you happy with Ziflow's feature set?
Yes
Did Ziflow live up to sales and marketing promises?
Yes
Did implementation of Ziflow go as expected?
Yes
Would you buy Ziflow again?
Yes
After doing several demos and going through reviews we chose Ziflow as they had everything we were looking for. Ziflow was not limited to users or file types, and that was one of the main this for us as a large company with multiple functions. Ziflow had features that were very useful to us such as status tracking, unlimited workspace, side-by-side comparisons, version management, the interface was easier to interact with, the fact that sign-offs would be easier to be tracked and managed and the real-time collaboration was definitely needed. The customer service from the get-go was superb!
Ziflow Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We have an Enterprise version of Ziflow, however, we also received the same awesome support when we had the individual license. They have proved to be very customer-centric.
Yes - Yes. It wasn't really a bug. Nevertheless it was resolved within minutes.
I had an upload that kept failing, contacted the bot on screen and got a response within a minute. The CSR was professional we took the matter to email and within 30 mins it was resolved.


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