Sleep easy at night with great email encryption that keeps your company compliant
March 14, 2020

Sleep easy at night with great email encryption that keeps your company compliant

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zix Email Encryption (ZixEncrypt)

My company uses Zix for email encryption. Almost five years ago, we acquired a federal grant which required the handling of certain Personally Identifiable Information for clients of a program that the grant funds. The grant required additional data security measures including email encryption for emails that contain PII data for these clients. We selected Zix after evaluating several options and based on a trusted reseller's advice.
  • Zix scans outbound emails for personal financial information and encrypts accordingly.
  • Zix scans outbound emails for health information and encrypts accordingly.
  • Zix has an easy end-user interface enabling users to release false-positive encrypted emails without encryption and requiring the end-user to leave an explanation for why the email was released without encryption, therefore, leaving an audit trail.
  • Zix was very easy to implement on our email domain with a few clicks of the mouse.
  • Zix cannot scan PDFs or other image files.
  • Zix errs on the side of false positives for any string of numbers that it assumes might be defined as personal financial information.
  • Zix management console has room for improvement in terms of navigation and UI.
  • Offers great peace of mind to me as the CIO.
  • Protects our organization's compliance requirements with the federal government.
  • It is a budget friendly solution at approximately $5000/year for 60 email accounts.
Zix is well-suited for all manner of personal financial information (PFI), health information (HIPAA) and educational information (FERPA), collectively called personally identifiable information (PII). For those messages that contain this information, Zix requires encryption. For those false-positives, Zix will email and administrator(s) and the end-user that sent the email that a message was placed in quarantine for human review to determine whether to release the email with or without encryption. Zix also can detect other Zix gateways and pass all messages to and from the remote Zix gateway with encryption. This is noticed by the end-user by the presence of a blue banner in the email message body.

Zix Email Encryption (ZixEncrypt) Support

Zix has provided great post-sales support several times over the years. In a few situations, they helped "white-list" several recurring emails that contained false-positive information so that these emails would not continue to get caught in the quarantine. They also helped us with reconfiguring our Google domain configuration when one of our customers no longer received emails from us at all, due to their email system rejecting emails from our Zix gateway.

Using Zix Email Encryption (ZixEncrypt)

While the Zix web-based management console has improved in the five years we've had it, it can still use improvement. It is not an attractive user interface and the navigation is not quite user-intuitive. Fortunately, I do not need to use the console much. Unfortunately, it takes me about 15 minutes to re-learn the console the dozen or so times per year that I log into it.