Item: Zoho Analytics
Rating: 10
Author: Kevin Durussel

Use Cases and Deployment Scope

We've been using Zoho Analytics for about 1 year now. We mainly do quality controls of services and use Zoho to give our customers access to statistics and issue alerts when anomalies are reported. Before moving to it, we were using an in-house developed solution which caused us a lot of maintenance problems.

Pros and Cons

Dashboard and reports are fully customizable
Daily data exchange with a MYSQL base works perfectly
Interface is very pleasant to use and can be mastered without specific skills
Support services are reactive and efficient. You can also find lots of tips and solutions on Zoho website

Return on Investment

Dashboards from Zoho Analytics are definitively more aesthetic than the in-house app we were using before.
We no longer waste time and money in maintaining our old internal solution.

Key Insights

Do you think Zoho Analytics delivers good value for the price?

Yes

Are you happy with Zoho Analytics's feature set?

Yes

Did Zoho Analytics live up to sales and marketing promises?

Yes

Did implementation of Zoho Analytics go as expected?

Yes

Would you buy Zoho Analytics again?

Yes

Usability

Seemed easy to use from the start to now and doesn't require specific skills to learn how to use.
For example, I've got only a vague knowledge of MYSQL but could set up data exchanges myself without problem by using procedures that can be found on the Zoho website.

Support Rating

We only needed support services once or twice but they were fast and professional. Tips given "in-app" and procedures you can find on the internet are useful too.

Likelihood to Recommend

Well suited when you want our customers to easily access, with a single page, evolution charts, lasts reports issued and when they want to be able to easily change periods, play with filters, etc.

Convinced review of a happy user

Software Version

Overall Satisfaction with Zoho Analytics (formerly Zoho Reports)