Item: Zoho Assist
Rating: 6
Author: Verified User

Overall Satisfaction with Zoho Assist

Use Cases and Deployment Scope

Zoho Assist is our remote desktop tool for managing remote users all across the globe. We use it for remote access, file sharing and even deploying patch or fixes or updates for end user devices. We use it as our eyes and hands in addressing technical concerns for our non technical colleagues in aide to reduce their downtimes.

Pros and Cons

Pros

Remote Access
Device Management
File Sharing

Cons

User Interface
Network connectivity

Return on Investment

Saves time over the phone troubleshooting
Tracks potential breaches of security risks
An effective powerful tool to manage user device

Usability

Personally, I used it for over a year, it really helped me manage my tickets in addressing remote concerns over the users. I don’t need to call them real time, I just have to remote in to their machines and do my stuff to get their workstations ready and working.

Key Insights

Do you think Zoho Assist delivers good value for the price?

Yes

Are you happy with Zoho Assist's feature set?

Yes

Did Zoho Assist live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho Assist go as expected?

Yes

Would you buy Zoho Assist again?

Yes

Likelihood to Recommend

Zoho Assist is a great tool in managing your staff device remotely. We definitely control their machine, help them with their issues, apart from that if there are any security concerns, zoho helps us to address it by applying these fixes. I couldn’t say it is appropriate for deploying mass fixes for 300 computers at one go.

Zoho Assist Feature Ratings

Comments

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Zoho Assist - friendly RA tool