Zoho Assist

Zoho Assist

About TrustRadius Scoring
Score 8.7 out of 100
Zoho Assist

Overview

Recent Reviews

YOLO try Zoho

8 out of 10
October 18, 2021
It is being used by all employees to connect from home to their onsite computer. We have a few programs that are not in the cloud and can …
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Popular Features

View all 14 features
  • Screen sharing (10)
    9.9
    99%
  • Instant message (11)
    9.9
    99%
  • Over-the-Internet remote session (11)
    9.7
    97%
  • File transfer (10)
    9.6
    96%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Remote Support - Standard

$12

Cloud
per technician/per month

Unattended Access - Standard

$12

Cloud
25 unattended computers/per month

Remote Support - Professional

$18

Cloud
per technician/per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/assist/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features Scorecard

Remote Administration

8.9
89%
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Product Details

What is Zoho Assist?

Zoho Assist is a one-stop solution for remote support, screen sharing and remote access that helps users access remote desktop of customers or share screen and manage unattended computers. The vendor describes the solution as a secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports major web-proxies and firewalls.

Zoho Assist Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Multi-platform remote control

Zoho Assist Screenshots

Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics

Zoho Assist Integrations

Zoho Assist Competitors

Zoho Assist Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, French, German, Spanish, Portuguese, Chinese, Bulgarian, Swedish, Japanese, Korean

Frequently Asked Questions

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

TeamViewer, AnyDesk, and Rescue are common alternatives for Zoho Assist.

Reviewers rate Initiate remote control from mobile and Annotations highest, with a score of 10.

The most common users of Zoho Assist are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
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Comparisons

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Reviews and Ratings

 (99)

Ratings

Reviews

(1-11 of 11)
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October 18, 2021

YOLO try Zoho

Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used by all employees to connect from home to their onsite computer. We have a few programs that are not in the cloud and can only be accessed when onsite. So our employees connect with Zoho to their computer in the office to run and work in these programs.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoho Assist is a multi-operating tool that allows remote access services to be successfully conducted in our business. Besides, Zoho Assist facilitates the remote access and control of devices and assets overseas in a few minutes or even seconds. The software works in all systems and devices, without compromise or discrimination. The software brings the live chat option, and survey procedures for customer assistance. The software has a diagnostic tool, with numerous capacities to assist companies to work flawlessly.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoho Assist is currently being used only by the system administrator to provide a second option for remote assistance, in order to be able to connect simultaneously with users while they are also connected remotely and provide the needed support. Having a second option for remote assistance is essential in the case or primary remote software experiences any issues.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoho Assist is an effective application that allows us access to the clients' machines remotely, for the purpose of training, or even troubleshooting. Further, the application gives us the option of installing software remotely to our team members' machines, and they operate effectively. Other departments, like accounting, use the software to access different accounting databases for verification and accountability. In fact, it's possible to make payments remotely without giving out the company's credit card.
September 11, 2020

We LOVE Zoho Assist!

Logan Baker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Zoho Assist to remotely access customer's machines for troubleshooting and training. We remotely access our internal workforce's machines to install company-wide software, troubleshoot general operating system malfunctions, set up printers, transfer and install files or drive them to websites/training resources, etc. Our Accounting team has even used it to remotely access a user's machine to pay for a flight, it is a great way to input company credit card information without having to give it out.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoho Assist is a tool used by all company support and infrastructure teams to answer and resolve technical calls involving the corporate computer. Zoho Watch allows us to access the computer remotely to typically resolve issues involving installing and uninstalling programs and configurations of the Windows 10 operating system. It is fast and accurate.
Lark Ismail | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Zoho Assist in our technical support department and it addresses our main needs. Much of the available software focuses on screensharing and meetings so there aren't as many providers offering technical support focused programs that can allow the tech staff to take control of the user's device. This allows for troubleshooting that is often difficult and time consuming to walk the client through. In fact, once connected, the client can go about their day while we troubleshoot their device.
Khashi Rahmani | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Currently we use Zoho Assist for remoting into client desktops/machines to troubleshoot issues or questions regarding our cloud software. Our software is hosted in the cloud via a Web Browser, so support utilizes Zoho Assist to more intimately address issues without having to verbally talk a client through the question/issue. It allows our team to take over keyboard/mouse controls and view the client's machine to easily complete the tasks at hand.
Alexis Correa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Looking for an alternative for support or remote help, we started to try this software and it really seemed quite complete. In many cases I have clients who have problems with their cell phones and it has been very helpful to be able to see their screen to guide them to the solution.
Score 6 out of 10
Vetted Review
Verified User
Review Source
My company has used Zoho Assist to help use gather marketing campaign data. It's just being used by the marketing department. It addresses how many clients we're reaching on a given email. The marketing department also loves how Zoho aids use by addressing the demographics we're reaching and how many CTLs there are.
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