Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
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| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | English, French, German, Spanish, Portuguese, Chinese, Bulgarian, Swedish, Japanese, Korean |
Ease of File Transfer: Users have found the file transfer process in Zoho Assist to be simple and secure, allowing for quick and efficient sharing of files during remote support sessions. This feature has been highlighted as a key factor in streamlining workflows and enhancing productivity.
Intuitive Interface: Reviewers consistently praise the interface of Zoho Assist for being wonderful and intuitive, making it effortless to connect without encountering major issues. The user-friendly design contributes to a seamless experience, reducing the learning curve for new users.
Compatibility with Various Platforms: Customers appreciate the compatibility of Zoho Assist with different platforms and devices, enhancing its usability across a wide range of setups. This flexibility enables users to provide support seamlessly regardless of the operating systems or devices their clients use.
Reconnection Delays: Some reviewers have expressed frustration over the slow reconnection time when the agent restarts after a reboot, causing delays in remote support sessions. This issue not only disrupts workflow but also prolongs troubleshooting processes, impacting overall efficiency and user satisfaction with the software.
Keystroke Failures: Users have encountered issues with the iOS client failing to accurately send keystrokes, impacting their ability to effectively control remote devices. The unreliable keystroke functionality hinders smooth interactions during remote sessions, leading to potential errors and user dissatisfaction with the software's performance.
Slow Support Responses: Several customers have highlighted prolonged wait times for responses from support team members, leading to delays in issue resolution and affecting overall user experience. The lack of timely support communication can result in frustrated users waiting for assistance, potentially escalating problems and hindering productivity.
