TrustRadius
Zoho CRM Review 47 of 56
Zoho CRM Review: "From training wheels to hot rodding, Zoho can grow with your company"
https://www.trustradius.com/crmZoho CRMUnspecified7.7318101
Joe Martinez profile photo
Updated December 10, 2013

Zoho CRM Review: "From training wheels to hot rodding, Zoho can grow with your company"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Software Version
Enterprise
Modules Used
campaigns, potentials, Email, dashboards, Custom Module, Forecasts, Zoho Reports

Overall Satisfaction with Zoho CRM

  • Ease of use for the outbound sales force, very little training required
  • Dashboards and Sales Reports are very easy to create and use, yet powerful
  • Territory Management tools and permissioning tools allow for complicated lead assignment rules
  • Add-ons, of Zoho Apps , Google Apps, other Apps, make for a very powerful suite
  • Zoho Creator allows someone without programming skills to create custom modules for CRM. The nature of our business required a custom module to catalog a client visit and the required data points
  • The tools to create and edit templates are too simplistic and limited, need more drag-and-drop functionality
  • Campaign management tools are somewhat cumbersome, especially when importing leads from tradeshows
  • Integration tools are great for small businesses, but limited for companies with technology legacy issues
  • Customizing Zoho without the expense of consultants or programmers gave us immediate results
  • Communication tools and assignment of tasks has led to a much more efficient way of communicating between our customer service representatives, our Regional Sales Managers, and our Distributors
  • The wealth of sales reports created and integrated from our AS400 to Zoho using Zoho Reports have made management extremely happy
Cost factors and ROI are always the driving force on adoption, implementation and retention. When and if our ERP systems are upgraded, we will see what CRM capabilities are offered and a decision will be made whether to keep Zoho or use CRM tools offered by ERP product.
I did, and I have. A former colleague has a start-up digital magazine I showed him why Zoho was perfect for his three person company. I am his Zoho administrator as a side hobby which almost serves for me as a testing platform. Useful advice for small groups implementing Zoho is don't integrate/turn on everything at once. Adoption by the users in manageable chunks will be easier in the long run.

I have used CRM's and Salesforce Automation Tools from the beginning. I will skip Filemaker Pro, Act! and Goldmine and say SalesLogix was the first CRM I used and SalesForce.com was the first CRM I loved to use. The reason I appreciate Zoho so much is that SalesForce.com has become, for lack of a better term, too Fortune500. The tools and features are way beyond what Zoho offers, but cost of implementation and customization is way beyond most small business entities. The simplicity of Zoho and the low entry cost is what sold me.