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Don't use ZOHO until someone fixes there so called 'tech support'
June 30, 2017

Don't use ZOHO until someone fixes there so called 'tech support'

Nathan Kerrins | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho CRM

It has been implemented in every department of the organisation. It is a CRM, it solves all sorts of issues, and helps information flow seamless from department to department.
  • It does everything you want a CRM to do, most of the time.
  • Tech support, or lack there of.
  • Constant lies from chat tech support. We will do this by then... NEVER happens!
  • Disaster mitigation. I have had something go wrong on their end. Instead of jumping all over it to fix their issue, they stonewall me...
  • It has been catastrophic for reasons I still don't understand. In business I face issues each day. You jump on it and over deliver and everyone is happy. This organisation continually over promises and under delivers. Stone walling must be covered on day 1 of training. "That person is out of their office and the only other manger is on the phone"...
When we started on this journey we were much smaller and the costs [with Zoho CRM] involved were much more reasonable.
Don't use them. Simply move along. We have them integrated into every department of our business. Due to their in ability to support their own product, we now have to pay a fortune to move to another, more stable provider... Don't go down the path we did, we started small, upgraded to their enterprise edition to get everything we needed, and the problems it all came with are a nightmare!

Zoho CRM Feature Ratings

2.1
Customer data management / contact management
1
Workflow management
3
Territory management
2
Opportunity management
4
Integration with email client (e.g., Outlook or Gmail)
1
Contract management
1
Quote & order management
2
Interaction tracking
1
Channel / partner relationship management
4
1.0
Case management
1
Call center management
1
Help desk management
1
2.0
Lead management
2
Email marketing
2
3.0
Task management
2
Billing and invoicing management
2
Reporting
5
2.7
Forecasting
3
Pipeline visualization
1
Customizable reports
4
2.3
Custom fields
6
Custom objects
1
Scripting environment
1
API for custom integration
1
4.0
Role-based user permissions
4
Single sign-on capability
4
1.5
Social data
2
Social engagement
1
1.0
Marketing automation
1
Compensation management
1
4.0
Mobile access
4