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Great alternative to SalesForce
January 15, 2018

Great alternative to SalesForce

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho CRM

Zoho CRM is used in our Sales Department and Offshore Data Team. Zoho CRM allows for employees to input data, generate contact lists, mass email contacts and organize the sales funnel. We used Zoho CRM for lead generation, along with prospecting.
  • Organizes data sets
  • Allows users to make and download reports
  • Cheaper alternative to Salesforce
  • Needs better support representatives - very slow to answer inquiries.
  • Allows for company to organize sales reports
Zoho CRM fit the companies budget needs. Very good tool for start-ups.
If your company is looking for an alternative to Salesforce, they should check out ZohoCRM.

Zoho CRM Feature Ratings

7.0
Customer data management / contact management
8
Workflow management
8
Territory management
6
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
7
Quote & order management
7
Interaction tracking
7
Channel / partner relationship management
7
2.0
Case management
2
Call center management
2
Help desk management
2
8.0
Lead management
8
Email marketing
8
8.0
Task management
8
Billing and invoicing management
8
Reporting
8
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
8.0
Custom fields
8
Custom objects
8
Scripting environment
8
API for custom integration
8
9.0
Role-based user permissions
9
Single sign-on capability
9
8.5
Social data
9
Social engagement
8
7.0
Marketing automation
7
Compensation management
7
Platform ()
Not Rated