Great product for prospect monitoring and improving sales results
August 08, 2018
Great product for prospect monitoring and improving sales results
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zoho CRM
Zoho is being used to monitor incoming traffic into our website. It allows us to monitor the actions of the site visitors and engage to them based on their needs. Live monitoring of prospect engagement results into increased sales oppurtunities and therefore we're pleased as a company to be using such a vital tool. Prior to using Zoho Sales IQ we had no control over our visitors until they decided to make a purchasing decision.
- Accurate tracking of customer interaction
- Great feedback on customer involvement and ability to engage
- Successful chat feature that is highly appreciated by customers
- Outdated interface. Chat bubble seems like an offline support feature
- Distracting notification settings. Too noisy
- Web-model panel for customer monitoring is poorly designed
- Improved customer interaction metrics
- Increasing returns in revenue
- Higher level of customer satisfaction feedbacks