Zoho Everyday
August 08, 2018

Zoho Everyday

Said Sadi Eren | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho CRM

Hello, we are using Zoho in our Sales and Marketing departments heavily. It makes it easier to reach out to prospects and get details from them. By SalesIQ, we are able to talk to people online on the website. Also, we are able to differentiate between customers and non customers. That way, we are able to direct customers to customer success and talk to others about more business.
  • Identify non customers on the website.
  • Filter people based on various points.
  • Being up 24/7
  • The sound of notifications.
  • Sometimes getting stuck.
  • Differentiating more
  • I made some money out of the prospects.
  • I was able to raise awareness of the product.
  • I have to navigate between screens all the time
HubSpot, Outreach, Intercom
It's useful and helpful, dont know about other providers but this makes sense

Zoho CRM Feature Ratings

Customer data management / contact management
9
Workflow management
9
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
10
Channel / partner relationship management
Not Rated
Case management
9
Call center management
9
Help desk management
9
Lead management
9
Email marketing
9
Task management
6
Billing and invoicing management
Not Rated
Reporting
9
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
Role-based user permissions
8
Single sign-on capability
10
Social data
8
Social engagement
9
Marketing automation
9
Compensation management
9
Not Rated
Mobile access
Not Rated