Great product for start-ups to create structure in sales processes
June 11, 2019
Great product for start-ups to create structure in sales processes
Score 9 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Zoho CRM
Zoho is currently being utilized for tracking the sales across different market segments of TurboHire. We start with the customer tracking at the prospect stage to qualified lead to engaged customer and down the funnel till conversion leads to closure. Zoho has been a good product to track the leads for large enterprises involving multiple stakeholders and have been extremely useful in the mid-sized segments that our products cater to. Zoho has been very effective in converting our spreadsheet approach of Sales to a very structured approach of sales tracking, reminders and communication. The problems that we faced in Excel of logging the entire cycle of sales is being solved very well by Zoho.
- Effective workflow for sales mapping.
- Good lead tracking and contacts mechanism in the platform.
- Meaningful collaboration features to get things done in teams.
- Customer support has been very sluggish, it could partially be for us given we are a small customer.
- The multiple pricing tiers make it very difficult to estimate and budget for and many good functionalities, which are basic for our needs, are premium products.
- Structuring the sales pipeline: 10X improvements
- Easy tracking and collaboration: 2 times fewer missed opportunities