Zoho One is a great suite of products!
Updated February 27, 2025

Zoho One is a great suite of products!

Greg Rellaford | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho One

We use Zoho One as our main CRM. It helps us keep track of all of our customers, we do billing inside of it, we do a lot of other tools like reporting, analytics, desk, etc. We use a hoe for almost every single function of the company and everything that relates to customer information. We also use it for sales tracking.

Pros

  • Zoho One has access to so many tools and makes it extremely convenient!
  • The tools worked together really well, like Desk communicating to the CRM, etc.
  • Zoho One is super affordable!

Cons

  • I would say that sometimes the different pieces feel separate from each other, even though they’re supposed to be connected. They do communicate well, but they also have a lot of weird issues too.
  • Zoha one offers a ton of different tools, but not all of those tools are flushed out super well. I’d like to see them make each other their tools better.
  • We used to operate on a nationwide scale using spreadsheets, and Zoho One has lettuce to put all of our contact with the one place where we can communicate across the nation and eliminate a lot more communication issues.
  • Were able to standard processes and create lots of automations to increase support and ease of work
Zoho One it’s pretty user-friendly and pretty easy to learn. It makes a lot of sense, but then there are moments when it’s kind of confusing and written in a really odd way. Overall, it’s a really great product and it does a great job with all of its tools
I wasn’t part of the decision-making process, but I will say that coming into using Zoho One, I was really skeptical. Based on my use of it about 10 years ago, but I have seen massive improvement. It is really quite functional and allows us to do a lot of different things that we weren’t able to do before. I’d say it’s very competent in the market and for the price. It makes sense for a lot of smaller companies.

Do you think Zoho One delivers good value for the price?

Yes

Are you happy with Zoho One's feature set?

Yes

Did Zoho One live up to sales and marketing promises?

Yes

Did implementation of Zoho One go as expected?

I wasn't involved with the implementation phase

Would you buy Zoho One again?

Yes

Zoho One works really well for our organization because we’re small. It allows us to do a lot of different things and have access to a lot of tools, but I can’t imagine using it on a large scale because of the bugs and idiosyncrasies. I think it fits for a tightening organization, I’m guessing maybe up to 150 people, but anything larger than that I don’t think would be a good fit. The affordability goes a long way for a growing company

Zoho One Feature Ratings

6.8
Accounts payable
6
Accounts receivable
6
Global Financial Support
7
Primary and Secondary Ledgers
Not Rated
Journals and Reconciliations
Not Rated
Configurable Accounting
Not Rated
Standardized Processes
8
6.0
Billing Management
6
Cash and Asset Management
Not Rated
Travel & Expense Management
Not Rated
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
Not Rated
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
8.3
Pricing
9
Order entry
8
Credit card processing
8
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
8.0
Dashboards
8
Standard reports
8
Custom reports
8
9.5
API for custom integration
10
Plug-ins
9
8.0
Role-based user permissions
8
Single sign-on capability
8
Not Rated
Award Lifecycle Management
Not Rated
Project Financial Management ()
Not Rated
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
6.0
Forecasting
6
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

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