Zoho or Uh-oh?
Updated February 27, 2024

Zoho or Uh-oh?

Jason Dupuis | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Zoho Analytics

We use Zoho Reports to produce and visualize reports/data better than with what is built into Service Desk Plus. It offers a little more flexibility in the data that can be used and more options to display that information (charts and graphs).
  • Data Visualization.
  • Flexible data sources.
  • Somewhat friendly to use.
  • At least one subscription should be included with Service Desk Plus (at enterprise level). One thing that we have found with Zoho/ManageEngine is that everything seems to have 70% functionality. That additional 30% costs more.
I'm on the fence currently. There has been nothing (to me) truly spectacular with Zoho Reports to make me rant and rave about it to the first person to ask. It's a tool. The tool works well. Support is good. You will need to purchase it month to month or yearly.

Zoho Analytics Feature Ratings

Pixel Perfect reports
Not Rated
Customizable dashboards
Drill-down analysis
Formatting capabilities
Report sharing and collaboration
Publish to Web
Publish to PDF
Report Delivery Scheduling
Multi-User Support (named login)
Multiple Access Permission Levels (Create, Read, Delete)
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated

Zoho Analytics Support

Support was over seas and when assistance was required, it was a long delay to get the correct information. I know, Overseas takes longer but when your bosses are looking for information and it cannot be easily produced, it becomes a problem. This is, of course, if the information was even able to be scraped from the databases.
Good followup
Knowledgeable team
Kept well informed
Slow Resolution
Problems left unsolved
Difficult to get immediate help
Slow Initial Response
At the time, the premium support was not worth the cost of the upgrade to management. They felt that the services offered were sufficient at the time. Initially their idea was to stay with standard and re-evaluate the additional cost if the level of support would be improved by spending more money.
My bosses were asking for specific information from the data bases to report to the CEO of the company. After contacting support, they were able to provide this info within the time line I had to work with, which was 2 days. It was just unfortunate that this could not be achieved all the time.