Love It
November 22, 2016

Love It

Ryan Wilkinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

I use it to manage all my social media accounts, it just makes it easier to put everything in one place instead of logging into each account by itself. I've tried all the other ones, and for the price, they give you the most features, and when I've had to call someone, they have been really helpful.

Pros

  • Customer service if you have a question or problem is amazing
  • Lots of features and tracking tools
  • Easy to use

Cons

  • Overall I really like them, so far so good
  • It helps me better track what's working and what's not as well as respond to new/current customers quickly right from the app.
Zoho Social just has a lot more features and A LOT better price point than the other guys.
Overall I've had a great experience with Zoho. I use a lot of their products and their support on everything has been amazing.

Zoho Social Feature Ratings

Sentiment analysis
8
Broad channel coverage
10
Content planning and scheduling
10
Audience targeting
10
Content optimization
6
Automated routing and prioritization
10
Customer interaction histories
10
Content marketing
10
Twitter
10
Facebook
10
LinkedIn
10
Google+
10
Campaign success analytics
8
Mobile access
10

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