Item: Zoho Social
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We are exploring social media, first we used Hootsuite but we think it has way less functions than Zoho Social. The analytics are way more extensive and will help you to find important data for your social media channels. We use the professional plan, which included a lot of options. Pricewise Zoho Social is a really good option, if you compare this social media tool with other tools, you get more and pay less.

Pros and Cons

Analytics are very extended
Best time preview will help you to post on the 'right' time

I would like to see my post in a Instagram/Facebook etc. frame, before I post it. It is nice to see your post within the layout of the social media channel.

Return on Investment

Can not say anything about this point yet, because we only used it for 30 days. Part of that 30 days was a holiday (2 weeks), which we post less

Alternatives Considered

Hootsuite

- better analytics
- more options
- best time for posting options
- better price
- adding google as a channel
- brand health dashboard
- lifestream
- options to go for free, we don't want to go free, but i think some small business will try and than want a professional plan

Key Insights

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

Usability

I would advise other people to use Zoho Social, because it is easy and quick. You can watch movies about how to use it, so it is accessible for everybody. The only thing, is the language. My English is not so good (as you can read), sometimes that can be hard. But it is not that hard, so you will figure that out

Support Rating

Hard question to answer for me, I did not contact the support of Zoho Social. But what I do like is the emails that I received, it helped me to get the best out of Zoho. Sometimes you will miss some features, or you simply did not know that they exist.

Likelihood to Recommend

The dashboard is well looking and clear. It is easy to use and find things on the dashboard, where you are looking for.

Connecting to bitly is a bit hard. Zoho Social automatically shortens the link. It took me a while before I understand how it worked. I think that could be easier for the users.

Easy, Clear & Quick Wins

Overall Satisfaction with Zoho Social