Why Zoom was the right video conferencing platform for our organization
September 01, 2017

Why Zoom was the right video conferencing platform for our organization

Shawn Umansky | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoom

Zoom has made it easier for our organization to interact with the outside world. It works across all major platforms and is very user-friendly. The latter is particularly important to us. Many of our challenges were related to people outside of the organization using our video conferencing platform and having technical difficulties.
  • Audio control is great. We can quickly and easily ensure that participants are not talking over one another. We can also take care of rogue microphones much more quickly.
  • The user interface is very clean and intuitive. Someone using it for the first time can easily navigate it with little or no assistance.
  • Zoom runs on all major platforms (including Android, iOS, and Linux). Having a solution that does not exclude users based on their OS or device type is a requirement.
  • I have occasionally had an issue with the Zoom plug-in for Microsoft Outlook. It's a great feature; very useful for scheduling video chats. However, it has occasionally needed to be disabled. This was a while ago, so they may have already fixed this issue.
  • Definitely cost savings compared to other solutions we have tried in the past. It is all based in the cloud, so no infrastructure to support locally.
  • Bringing groups of busy people together can be extremely difficult. This tool helps get those people "in a room" much more easily by removing many of the logistical challenges, as well as the technical ones.
I do not believe that is a solution we are currently using.
  • Skype for Business and WebEx Meetings
We have used both of these solutions. In our case, both were locally hosted, so we had to maintain the platform that ran the solution ourselves. That need is completely gone with Zoom. Running those solutions on in-house computers was relatively easy, but interfacing with individuals and devices outside of our organization was difficult, or sometimes impossible. Again, that problem went away with the adoption of Zoom.
We find it useful for early rounds of interviews; it saves time and costs related to bringing every individual onsite, particularly when some of the people involved in the interview process may also be offsite. Very efficient.

Zoom Feature Ratings

Not Rated
High quality audio
10
High quality video
10
Calendar integration
8
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
10
Participant roles & permissions
10