Great for face-to-face collaboration!
October 17, 2017

Great for face-to-face collaboration!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Zoom

Zoom is being used across the organization of around 20 people. Our team and clients are often distributed across the country/world and we run a lot of meetings on the phone. If possible we like to do meetings face-to-face so Zoom allows us to do that when we can't physically be there.
  • I like the way that Zoom allows you to see the faces of all the people in tiles during the call and you have the flexibility to minimize them and change the view.
  • As well as video you can also share the screen which is particularly helpful to remote meetings where you are presenting with a slide deck.
  • Setting up a meeting in Zoom is self-explanatory, so it makes it easy for new team members to get started in the tool
  • You have to download a program to start using Zoom which is a little annoying if I am using a different computer and I don't factor this in before trying to start a meeting.
  • It's hard to use on a phone if you haven't downloaded the app and got everything set up properly.
  • I wish they offered an option where you didn't have a conference meeting ID the way uber conference does, it would make dial in much faster.
  • Zoom allows our team to feel face-to-face with clients during meetings even if we can't be there.
  • Zoom has improved our ability to be more active and present in the meetings as your face is always on the screen.
  • Zoom has helped make team and client meetings more collaborative.
No, we do not use Zoom Rooms
I haven't used GoToMeeting for about a year but the functionality seems pretty similar, I remember GoToMeeting having a very robust calendar function and you could add meetings straight from gmail which was really helpful - I haven't seen this with Zoom.

We also use UberConference, its great because you dont have to enter a conference pin. Although the big downside is that you can only share screens and NOT see the faces.
Zoom is well suited to organizations where you have a remote team or do a lot of client meetings with people in different locations. It's not good if you are a mobile user as the mobile functionality is clunky and hard to do in a pinch. It is also not good if you are using different computers regularly as you have to download it for each machine before you can use the software.

Zoom Feature Ratings

Not Rated
High quality audio
8
High quality video
9
Calendar integration
Not Rated
Meeting initiation
9
Record meetings / events
9
Desktop sharing
9
Live chat
5
User authentication
9
Participant roles & permissions
9