Zoom when they're not in the room!
May 26, 2021

Zoom when they're not in the room!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms
  • Zoom Video Webinar

Overall Satisfaction with Zoom

Zoom is used in my organization as a tool to connect with both employees, as well as perspective customers. With COVID-19 making fac-to-face meetings nearly impossible over the pas year, we've really relied on video conferencing to stay connected. Zoom makes meeting a possibility, and has kept us running without a blip.
  • Video conferencing
  • Customer support
  • Capabilities
  • Aesthetic
  • User-friendly
  • Customer outreach
  • Video conferencing
  • Chat
  • Group calls
  • More meeting opportunities
  • Customers able to see our face
  • Workers able to get their problems across to superiors
In my opinion, Zoom blows Skype out of the water. Skype was a great tool, but always seemed like an unprofessional form of communication given that I had been using it since my adolescence. While Zoom can be used by the younger generation as well, it seems to be a much better option for business-related topics and meetings.

Do you think Zoom delivers good value for the price?


Are you happy with Zoom's feature set?


Did Zoom live up to sales and marketing promises?


Did implementation of Zoom go as expected?


Would you buy Zoom again?


Foundation Software, Microsoft 365 (formerly Office 365), Slack
Zoom is perfect for situations in which meeting in person is simply not possible. For example, as an estimator for a masonry contractor, I'm constantly pleading my case to different general contractors on why we are right for the job. There's only so much you can get across via email and phone calls, and face-to-face meetings aren't always possible (*cough* COVID *cough*). That's where Zoom comes in.

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Participant roles & permissions