Item: Zoom
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Zoom is used in my organization as a tool to connect with both employees, as well as perspective customers. With COVID-19 making fac-to-face meetings nearly impossible over the pas year, we've really relied on video conferencing to stay connected. Zoom makes meeting a possibility, and has kept us running without a blip.

Pros and Cons

Video conferencing
Customer support
Capabilities

Aesthetic
User-friendly
Customer outreach

Most Important Features

Video conferencing
Chat
Group calls

Return on Investment

More meeting opportunities
Customers able to see our face
Workers able to get their problems across to superiors

Alternatives Considered

Skype for Business (formerly Lync)

In my opinion, Zoom blows Skype out of the water. Skype was a great tool, but always seemed like an unprofessional form of communication given that I had been using it since my adolescence. While Zoom can be used by the younger generation as well, it seems to be a much better option for business-related topics and meetings.

Key Insights

Do you think Zoom delivers good value for the price?

Yes

Are you happy with Zoom's feature set?

Yes

Did Zoom live up to sales and marketing promises?

Yes

Did implementation of Zoom go as expected?

Yes

Would you buy Zoom again?

Yes

Other Software Used

Foundation Software, Microsoft 365 (formerly Office 365), Slack

Likelihood to Recommend

Zoom is perfect for situations in which meeting in person is simply not possible. For example, as an estimator for a masonry contractor, I'm constantly pleading my case to different general contractors on why we are right for the job. There's only so much you can get across via email and phone calls, and face-to-face meetings aren't always possible (*cough* COVID *cough*). That's where Zoom comes in.

Zoom when they're not in the room!

Software Version

Modules Used

Overall Satisfaction with Zoom