Zoom is a sufficient video conferencing tool with room for improvement.
June 07, 2022

Zoom is a sufficient video conferencing tool with room for improvement.

Bobby Apodaca | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat

Overall Satisfaction with Zoom

Our company uses Zoom to conduct partner and/or client conference calls. Zoom is a useful tool for making human connection more personal than a standard phone call. It allows our clients to replace onsite meetings, as well as to conduct face-to-face meetings with remote clients outside of our region.
  • Video calls
  • screen sharing
  • video recording
  • The UI could be better
  • backgrounds are limited
  • chat features are limited
  • Video calls
  • conference calls
  • screen sharing
  • less cost-effeective
  • effective
  • conduct face-to-face meetings
Zoom is a much more user-friendly product than others we have used in the past. The user experience with Zoom was much better than our previous screen sharing, audio conferencing, and video conferencing products. Zoom is a very common tool that is also used by many of our vendors, partners, and clients.

Do you think Zoom Workplace delivers good value for the price?

Not sure

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

No

Each Zoom session has been relatively successful, meaning I have been able to conduct each scheduled meeting or conference call. However, the user experience was not as good as other similar tools. I would recommend it as a viable option for video and conference calls, but it would not be my first choice.

Zoom Workplace Feature Ratings

Not Rated
High quality audio
8
High quality video
8
Calendar integration
Not Rated
Meeting initiation
7
Record meetings / events
7
Desktop sharing
8
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated