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Genuine Review from a Common User
December 13, 2022

Genuine Review from a Common User

Mohamed Packiyaraja | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat

Overall Satisfaction with Zoom

We use Zoom for our day to day activities like conduct daily meetings with internal team, and when there is an Incident of Request tickets from users, we will connect them via zoom and request them to share their screen fix the issue or analyse the problems on their Servers/Computer or Devices.
  • Screen sharing option is more helpful to take remote session of our customer Computers
  • Zoom chat also a great option, when in a meeting, is it easy to share passwords or solution for the issue with Customer
  • And it is easy to add any new person as meeting participant
  • Overall UI looks very minimal, expecting Zoom home page to be more interactive and appealing
  • Chat window needs more improvement - personal view
  • When an user sharing their screen during the meeting, screen goes fullscreen by auto, thats weird when we are in different screen.
  • Zoom Chat
  • Easy to setup a quick call/meeting
  • More convenient to use
  • Over all the the Zoom is cost efficient when compared to other competitor in market
  • As per my experience using Zoom, I saw few flaws in the application that needs to rectified in upcoming updates
  • NA

Do you think Zoom delivers good value for the price?

Yes

Are you happy with Zoom's feature set?

No

Did Zoom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom go as expected?

Yes

Would you buy Zoom again?

Yes

It is easy to use and even the begginner could easy to identify the options and he or she could easily setup the meetings, and the addon chat windows is more convenient to share any meeting related content during the call. And as i wrote earlier, when we are in the Zoom session, if an user sharing the screen it automatically goes to fullscreen mode without the user's knowledge, this irritates when we are in the middle of any work in different screen.

Zoom Feature Ratings

8.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
8
6.8
Answering rules
Not Rated
Call recording
10
Call park
8
Call screening
Not Rated
Message alerts
5
Business SMS/External Messaging
Not Rated
Voicemail Transcription
4
10.0
Mobile app for iOS
10
Mobile app for Android
Not Rated
9.0
High quality audio
9
High quality video
9
7.7
Calendar integration
5
Meeting initiation
9
Record meetings / events
9
7.0
Desktop sharing
7
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
7.0
Centralized communications management
Not Rated
Team messaging
6
Team document sharing
10
Call and meeting analytics
5

Using Zoom

We are the Information Technology team from Uber, We manages end to end IT support globally to the employees, Customers, or internal Users of Uber who are in different functional areas.
10 - The employees must have in depth knowledge in Zoom, We here are the IT teachnical team, so there is no need of special support from any support team until the is not identified or cannot be fixed by us.
  • Screen sharing with Customers
  • On call support for user queries
  • NA
  • NA
  • NA
  • No idea