Item: Zoom Phone
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We have decisively adopted Zoom Phone as our primary phone system for all business calls. Our primary challenge was overcome by transitioning to a softphone-only solution, empowering our staff to carry their phones with them while working remotely, in the office, or on the move. This solution has brought significant advantages to our entire company of over 400 users.

Pros and Cons

Traditional Phone Calls
Transitioning calls to meetings.
Conference Calls.

Better Call Queue Lable Display.
Reporting is lacking

Return on Investment

Good support of our Softphone entitative

Alternatives Considered

Mitel MiCollab and Microsoft Teams

Compared to Mitel, Zoom is a next-generation phone system that is significantly easier to use than Mitel or Teams.

Key Insights

Do you think Zoom Phone delivers good value for the price?

Yes

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

Yes

Did implementation of Zoom Phone go as expected?

Would you buy Zoom Phone again?

Yes

Other Software Used

Microsoft 365, Notepad++, Canon MPS

Likelihood to Recommend

As a basic phone system, they work well. However, if you require more advanced call features, you may need to switch to a contact center solution. The primary drawback of Zoom Phone is the limited reporting capabilities. Nevertheless, Zoom Phone is a feature-rich and reliable phone system for basic use.

Zoom Phones, the other Zoom Zoom

Overall Satisfaction with Zoom Phone