Good and challenging
June 03, 2024

Good and challenging

Kathleen M. Sullivan, Ph.D. | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Zoom Workplace

Overall, I think Zoom has been a great tool. However, the over reliance on it in place of face to face meetings degrades relationships over time. It is not a problem with Zoom but a societal challenge. I also find it is almost cost prohibitive for my non-profit and we will be looking to reduce the total number of licenses when possible.

Pros

  • created a community platform
  • allowed for virtual meetings of board of directors that are efficient
  • allowed for our trainings to be virtual

Cons

  • price is way too high
  • positive during pandemic
  • positive for our caregiver group
  • challenge to get people off their computers
I have used it for Board meeting minutes, that is a very good and helpful function

Do you think Zoom Workplace delivers good value for the price?

No

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

No

it is better than Teams but not as good as in person

Zoom Workplace Feature Ratings

Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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