Zoom Workplace Review!
June 04, 2024

Zoom Workplace Review!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Whiteboard
  • Zoom Team Chat
  • Zoom Meetings & Chat
  • Zoom Mail & Calendar
  • Zoom Scheduler

Overall Satisfaction with Zoom Workplace

There are sometimes Teams issues when attending virtual meetings. Therefore, Zoom Workplace is great with attending meetings! I rarely have connection issues, there are several virtual backgrounds and helpful tools like whiteboards that allow interactive presentations. I think that it is super easy as well to schedule an appointment and easy access to discuss with my team!

Pros

  • Preparing meetings with assets
  • Disparate apps to use in a session and day
  • Meetings tab that provides users with info and other assets
  • Awesome features like virtual backgrounds

Cons

  • Poor customer service due to automated responses
  • Better UI that is more simplistic for end users
  • Can cause decreased productivity due to virtual meetings
  • Improved cost savings
  • Improved collaboration
  • Improved organizational resilience during pandemic
  • Enhanced employee and client satisfaction
I always used Microsoft Teams and I have had issues with my connection, backgrounds, and even audio quality not working well with my drivers. I switched to Zoom Workplace not only because I did not have a Microsoft license at some point, but also do try these features that would hopefully work without issue. Turns out, that now I do not have these problems and I am able to meet with my clients very easily!

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Zoom Workplace is very well suited when I need to reach out to a client and schedule a call with them. I am able to blur my background and do other features for my privacy. However, I do not like that there is a free version that limits the amount of time I can use it. I understand being behind a paywall to get a license, but the limit is very small and can cause issues when attempting to troubleshoot an issue.

Zoom Workplace Feature Ratings

8.0
Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
9
6.9
Answering rules
8
Call recording
8
Call park
8
Call screening
7
Message alerts
7
Business SMS/External Messaging
5
Voicemail Transcription
5
9.0
Mobile app for iOS
9
Mobile app for Android
9
8.5
High quality audio
9
High quality video
8
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
9.0
Desktop sharing
9
2.0
Live chat
2
8.0
User authentication
8
Participant roles & permissions
8
7.8
Centralized communications management
7
Team messaging
9
Team document sharing
8
Call and meeting analytics
7

Comments

More Reviews of Zoom Workplace

  1. Home
  2. Unified Communications as a Service (UCaaS) Solutions
  3. Zoom Workplace Reviews
  4. User Review of Zoom Workplace