Zoom Workplace Review
October 23, 2024

Zoom Workplace Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Zoom Workplace

We use Zoom Workplace to conduct virtual meetings with members of our staff and other businesses that we contract with, such as marketing teams, IT departments, and others. It helps us to be able to communicate with them face to face even when we cannot meet in person. It also gives us the ability to share screens so that we can effectively show information to each other.

Pros

  • Screen sharing
  • Lots of settings options for customization
  • Easily scheduling of meetings

Cons

  • Can be glitchy or delayed
  • Make it easier to host webinars
  • Too many different add ons
  • It's helpful to use but I don't think it's the best product
  • Not cost saving
  • Easy to use
I think that Zoom Workplace is one of the top two options. Microsoft Teams and Webex Meetings have more issues and glitches than Zoom Workplace. However, I think that Google Meet is a far superior product for our company. I often run into issues with Zoom Workplace not wanting to open or needing to update as I am trying to begin a meeting, and I do not have those issues with Google Meet.

Do you think Zoom Workplace delivers good value for the price?

No

Are you happy with Zoom Workplace's feature set?

No

Did Zoom Workplace live up to sales and marketing promises?

No

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

No

It seems to be scalable for very large businesses, allowing for longer meeting times and many participants to get involved. However its hard to manage all of the comments in a very large group setting. It works very well for giving virtual presentations during meetings, but does not work well for giving a webinar.

Zoom Workplace Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
Not Rated
Answering rules
7
Call recording
10
Mobile app for iOS
Not Rated
Mobile app for Android
9
High quality audio
8
High quality video
6
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
7
User authentication
9
Participant roles & permissions
8
Centralized communications management
8
Team messaging
9
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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