Zooms the way to go.
December 10, 2024

Zooms the way to go.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat

Overall Satisfaction with Zoom Workplace

It works well. I haven't had many issues with it, and it works well enough for our environment. We used to use Cisco Webex, which had its own issues, and our screen sharing wasn't of the best quality. That all changed when we implemented Zoom. It works fast, has clear audio and video, and lets our users set meetings up seamlessly.

Pros

  • Video calls.
  • Screen sharing.
  • Audio quality.

Cons

  • Less intrusive app.
  • Less of the assistant pop-ups.
  • Cost savings.
  • Device integration.
  • Easy device setups.
I haven't used Zoom AI much.
  • Cisco Webex DX80 (discontinued)
Zoom works better and is less bulky and expensive to cisco in every way.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

In my opinion, Zoom is well-suited for businesses with over 100 users. It's cost-effective, has an easy-to-use management site, and integrates a ton of different devices. We were able to use our existing Cisco desk phones with Zoom, and they all work pretty flawlessly.

Zoom Workplace Feature Ratings

Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
9
Answering rules
9
Call recording
9
Call park
9
Call screening
9
Message alerts
9
Business SMS/External Messaging
9
Voicemail Transcription
9
Mobile app for iOS
10
Mobile app for Android
10
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
10
Participant roles & permissions
10
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

Comments

More Reviews of Zoom Workplace