Zoom Workplace is the industry leader
December 11, 2024

Zoom Workplace is the industry leader

Kari Rosa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Rooms
  • Zoom Meetings & Chat
  • Zoom AI Companion
  • Zoom Team Chat
  • Zoom Scheduler

Overall Satisfaction with Zoom Workplace

In my org, we mostly use Zoom Workplace for video conferencing. We have loved the Zoom AI feature and use it often for summarizing the goings on in each meeting. Zoom chat is sometimes used on the backend amongst the project teams to chat about research results in real-time while interviewing research participants.

Pros

  • Zoom video conference
  • Zoom AI
  • Zoom chat

Cons

  • Reassigning meetings when someone leaves the org
  • The new feature where a waiting room must be used if another auth method isn't enabled
  • Helped tremendously during COVID
  • Allows our business to hire remote workers
  • Allows our business to communicate with clients worldwide
We mostly use Zoom AI for summarizing calls. It helps us track action items after the meeting has ended and it also helps us stay focused on the main points of the meeting. It's helpful to look back on to refresh memories or to catch up on a meeting you missed while out of office.
we selected Zoom Workplace for the video chat feature more than anything else. It is the industry leader in the field and we always want to use the best tools for the job. Even though we are Microsoft-based, utilizing O365 for documents and presentations, we rarely use Teams.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Zoom Workplace is the industry leader in video conferencing. If talking to a startup org, I'd recommend Zoom's other features that the org might not have through other SaaS tools, such as Docs and Whiteboards.

Zoom Workplace Feature Ratings

Directory of employee names
10
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
10
Mobile app for Android
10
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
9
Participant roles & permissions
10
Centralized communications management
Not Rated
Team messaging
10
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

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