Zoom Workplace Review
December 11, 2024

Zoom Workplace Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Meetings & Chat
  • Zoom Video Webinar

Overall Satisfaction with Zoom Workplace

Meetings with clients, to either support our software on their environments, or to demo our product to them. We also use it for webinars with our clients.

Pros

  • Screen sharing
  • Screen control
  • Zoom Phone
  • Zoom Webinar

Cons

  • price - it's just expensive
  • outlook calendar meetings - it fills in the location with a long ugly URL that clutters outlook calendars, and it's not even clickable, so it's pointless. Might as well just say "Zoom" for location and then have the link in the body of the meeting.
  • as a software saas company, it's 100% necessary for us to have screen sharing abilities for both support and sales
i find Zoom Workplace comparable to GoTo Meeting in most aspects. i find zoom superior to LogMeIn and Teams for taking control of client computers - it's support of shortcuts is perfect, while the other products don't handle shortcuts correctly - they fire the shortcut on your computer rather than the one you are controlling. I find there to be little to latency on zoom when controlling screens, while teams/logmein both had noticeable latency.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Taking control of a client computer to support them is where zoom shines well above teams and several other products. It's handling of shortcut keys and things like that are fantastic and don't get misinterpreted as shortcuts on my computer.
Screen sizing is another great benefit of Zoom over teams. It makes use of screen space better than Teams.
webinars!

Zoom Workplace Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Calendar integration
5
Meeting initiation
7
Record meetings / events
8
Desktop sharing
10
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

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