Item: Zoom Phone
Rating: 7
Author: Verified User

Overall Satisfaction with Zoom Workplace

Use Cases and Deployment Scope

Zoom Workplace is used for individual team members who are expected to place and receive calls on behalf of the company. It resolves the need for physical phones for in office use and for users who opt to add the Zoom Workplace app on their phone they are able to place and receive calls without exposing personal numbers.

Pros and Cons

Pros

Ease of number assignment
User and license management
Large meetings

Cons

Creating Unattended Call Queues can be complicated
Auto Attendant answering options lead to segmentation of message at various steps
Being able to assign numbers and phone licenses prior to user activation would better streamline provisioning during onboarding of new employees

Return on Investment

Zoom Workplace allows for personal smart phone use without exposing the user's non-work number
Eliminated the need for physical desk phones
Offsite storage and management frees up rack space

Alternatives Considered

MiVoice Office Application Suite (Mitel Application Suite)

User management is easier with Zoom Workplace and for larger meetings and calls offers a larger feature set and better recording options when appropriate. Interactive chat for group meetings is easy to use and encourages participation and attentiveness. The cloud features for Zoom Workplace have provided increased reliability over solutions that rely on on-prem hardware.

Key Insights

Do you think Zoom Phone delivers good value for the price?

Yes

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Phone go as expected?

Yes

Would you buy Zoom Phone again?

Yes

Likelihood to Recommend

In general adding users and licenses is a streamlined process even including Zoom Workplace Phone Basic. Phone management when needed is also easy to set up after a user has activated their account. The sticking point can be pre-provisioning for new employees. If it were possible to assign phone numbers prior to activation and onboarding it would save time during the onboarding process make the service easier to recommend.

Zoom Phone Feature Ratings

Comments

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Reliable meeting and phone solution

Software Version

Modules Used