Item: Zoom Phone
Rating: 8
Author: Verified User

Overall Satisfaction with Zoom Workplace

Use Cases and Deployment Scope

We use Zoom Workplace as our primary phone solution. All of our external calls both incoming and outgoing are handled by Zoom Workplace.

Pros and Cons

Pros

Call Queue Handling
SMS Messaging
speech to text for voicemails

Cons

menu clarity is not intuitive
user creation automatically

Return on Investment

central management of our phone system across multiple office has made life much easier

we use teams for internal meetings and internal collaboration. It fits oue environment better. However the phone system from Zoom Workplace is much easier to setup and use than Zoom Workplace calling is.

Key Insights

Do you think Zoom Phone delivers good value for the price?

Yes

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

Yes

Did implementation of Zoom Phone go as expected?

Yes

Would you buy Zoom Phone again?

Yes

Other Software Used

Microsoft Teams, Microsoft 365, Microsoft Exchange

Likelihood to Recommend

Zoom Workplace is a good fit for companies that are looking for a meeting and calling application that can handle all of their needs in one place. We have also found Zoom Workplace to compliment other meeting and collaboration products with their phone services. IF you are getting these services included with other packages it may not be as good of a fit.

Zoom Phone Feature Ratings

Comments

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Zoom Workplace Phone system

Software Version

Modules Used