Pro Zoom Workplace
Updated April 08, 2025
Pro Zoom Workplace
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- Zoom Phone
- Zoom Meetings & Chat
Overall Satisfaction with Zoom Workplace
We are a small company, about 30 employees, covering 40 different manufacturing lines. And over half of our employees work remotely, which means quick, accessible, navigable communication is key. Zoom Workplace Phones allow for easy user management, and the Zoom Workplace Desktop Platform, allows for easy communication. It's intuitive, and natural.
Pros
- User Management on the online portal - organizing employees, their contact methods, departments, plans, profile photo, etc.
- Ease of switching between the desktop app and the mobile app
- Simplicity - easy to make a call, send a message, attach a photo, find a setting...almost too user-friendly.
Cons
- The Zoom Customer Service has proven challenging to work with in that my cases lose line of sight, or do not stay in the same "thread"
- Away, Busy, Do Not Disturb - etc - almost "too many" options - and I am not sure how each one ties to my phone functionality and who can call vs who can't when I have those methods on, and employee should not be able to change how long it takes to trigger the "away" button
- Easier to establish and connect with new users, especially since we do not need to obtain a desktop phone for new employees and existing modern technology can support Zoom Workplace functionality
- The ability to send gifs, funny messages, or responses within the day to day business truly lifts up our spirits, adds some humor to the day. I see that as a very positive thing with our team!
- If some of our more seasoned and traditional employees are reluctant to Zoom Workplace, we are at a loss. This is not Zoom Workplace's fault necessarily, but when an employee refuses to download the app or maintain their account, its a challenge to add "External" employees and keep them in the loop in the same capacity
I joined this company after they had already chosen Zoom Workplace is very functional but too confusing for the ties to our e mail addresses, document sharing, etc...I don't feel great about using it and who sees what.
Do you think Zoom Phone delivers good value for the price?
Not sure
Are you happy with Zoom Phone's feature set?
Yes
Did Zoom Phone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zoom Phone go as expected?
I wasn't involved with the implementation phase
Would you buy Zoom Phone again?
Yes
Comments
Please log in to join the conversation