Why we like Zuora
March 21, 2016

Why we like Zuora

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

We currently use Zuora to bill and track usage for some of our volume sales products. This allows us to manage billing, credit memos and revenue much better than the method we used before implementing Zuora.
  • Complete feature set with clean user interface
  • Easy to create reports
  • Functional integration with other key systems that we use
  • Some of the features are not as intuitive such as the way termed billing is set up in the subscription level. It is very difficult to figure which features should be toggled on or off depending on the particular scenario we are dealing with. The naming conventions do not seem intuitive if you are not a billing expert.
  • Since Zuora is very date driven, maybe determine if there are certain date features that could be eliminated...to avoid confusion.
  • Make it easier to send customers payment receipts on demand. A toggle switch on the account for "payment received" would be nice.
Zuora is very good at managing the four situations named above. Xero cannot create revenue schedules, however, Zuora can. Zuora does need the ability to suspend revenue on a customer if there is a need to stop charging in case we have a non-pay situation. Removing a product or cancelling a subscription is sometimes not the best option for us if we plan to turn the customer's acccount, and rev rec, back on within a few days.
Zuora is very good for volume customers and volume business models.

Using Zuora

The product is very good. There are some features that seem overly complicated but overall I am very happy with it
Like to use
Easy to use
Technical support not required
Well integrated
Feel confident using
Unnecessarily complex
Lots to learn
  • Reporting
  • Editing templates
  • Viewing customer information
  • Creating subscriptions with certain terms or other customer requirements