Likelihood to Recommend I still give it a 10 for appointment scheduling. It has a lot of great features for the price. Even the free option has great features. it's easy to set up and get started. It saves so much time when scheduling appointments with other people.
Read full review MINDBODY excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, MINDBODY is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.
Read full review Pros For startups on a low budget, it offers a free plan that allows you one or two integrations. You can embed your booking page that you create directly on 10to8 to your website using a shortcode. You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients. You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days. You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars. Read full review MindBody does a great job of sending out reminder emails to clients so they do not miss a class. MindBody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week. MindBody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them. Read full review Cons Some of the CRM tools are limited or slow; perhaps an ability to customize for specific needs. More ability to customize the schedule page. They need an APP for iPhone and Android. Read full review There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes. The MINDBODY branded app connection needs more attention. Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature. Read full review Usability Easy to use and set up. It has a lot of great features for the price, such as syncing to calendars, auto-reminders, allows clients to reschedule or cancel, and a widget for our website.
Read full review Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.
Read full review Reliability and Availability Constant errors and TERRIBLE PRODUCT support
Read full review Performance Fails at everything form availability to reliability.
Read full review Support Rating I've only had to reach out to customer service twice, but both times the people that I spoke to were quick to respond, knew what they were talking about and were able to walk me through fixing the issues.
Read full review MINDBODY support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.
Read full review Alternatives Considered Pricing for the options was not as affordable as 10 to 8. I could only use it for a short-term (days) for free, which wasn't appealing to me. I eventually upgraded on 10 to 8 after a few months of use because it gave me enough time to feel comfortable with it.
Read full review MINDBODY is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.
Read full review Scalability Constant errors and ZERO support from the company.
Read full review Return on Investment Coordinating with students is difficult. Booking virtual classes and scheduling remote mentoring appointments and consultations are tasks that universities and colleges struggle with Read full review I've had agents help me set something up that ended up costing time and money because it was done wrong. [In my experience], less senior agents need to stop guessing or going with "I think so" and talk to a senior agent to make sure what they are telling the client is correct. The app is good exposure. Read full review ScreenShots 10to8 Appointment Scheduling Software Screenshots