10to8 Appointment Scheduling Software vs MINDBODY

Likelihood to Recommend

10to8 Appointment Scheduling is generally well suited to my business. Online booking with a separate online booking site is something I have been exploring for some time. However, in my specific use case, I am watchful for when it is inappropriate for clients to make a direct booking with my service - for example, if they are in a mental health crisis - and often it is useful to have contact with clients before they book an appointment in order to check that psychotherapy is the best option for them. However, I feel that using 10to8 Appointment Scheduling in combination with my website can address these concerns.

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Liz Jeffries

Psychotherapist in Private Practice

Therapy with LizMental Health Care, 1-10 employees

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As a very developed suite, MINDBODY does everything a fitness studio would need. It is a low-risk investment, that is, it will do what you need it to do. Also, the onboarding staff was outstanding, and the ongoing calls with their customer success team have been valuable. It's depth of customization and the outdated user interface would probably frustrate people with less technical capabilities, so they should rely on their onboarding staff to help. I did look at competing systems in my evaluation and I'm fairly confident they would be easier to configure than MINDBODY, but may not have the same depth of features.

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Andre Yeu

Business Partner

Lotus Fitness and Thai Boxing Inc.Consumer Services, 1-10 employees

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Pros

Flexibility with appointment confirmations, reminders, and automated settings (which can be overridden).
Flexibility with booking services - I can adjust settings to show or hide services and make them bookable, hidden, or just viewable.
Flexibility with payments - payments can be required or optional at the time of booking.

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Liz Jeffries

Psychotherapist in Private Practice

Therapy with LizMental Health Care, 1-10 employees

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MindBody does a great job of sending out reminder emails to clients so they do not miss a class.
MindBody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
MindBody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.

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Verified User

Employee in Other

Health, Wellness and Fitness Company, 501-1000 employees

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Cons

The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
Expanding the messaging options and being able to send emails to clients and use templates would be helpful.

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Liz Jeffries

Psychotherapist in Private Practice

Therapy with LizMental Health Care, 1-10 employees

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The instructors have a different app than the clients. The instructor app needs to be fixed because their are a few bugs. I cannot take someone's payment through the app I have to get out my desktop version in order to do so.
I wish their was a way to set everyones schedules on top of each other in order to see if anyone has double booked the studio space or not.
Clients have complained to me that their app will not save the pilates studio as one of their favorites.

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Verified User

Employee in Other

Health, Wellness and Fitness Company, 501-1000 employees

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Usability

10to8 Appointment Scheduling Software 9.1

Based on 1 answer

It is very easy to use

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Jonathan haslam

plumber

Yorkshire maintenance and plumbfixConstruction, 1-10 employees

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MINDBODY 6.0

Based on 2 answers

Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one.From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.

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Andre Yeu

Business Partner

Lotus Fitness and Thai Boxing Inc.Consumer Services, 1-10 employees

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Support

10to8 Appointment Scheduling Software 9.1

Based on 1 answer

The support has been reliable and efficient

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Jonathan haslam

plumber

Yorkshire maintenance and plumbfixConstruction, 1-10 employees

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MINDBODY 10.0

Based on 1 answer

Support staff, both pre-sale and post-sale have been outstanding.

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Andre Yeu

Business Partner

Lotus Fitness and Thai Boxing Inc.Consumer Services, 1-10 employees

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Alternatives Considered

I have used the WriteUpp service which has an online booking component but switched to 10to8. While WriteUpp provides an excellent service with a wide range of features, a lot of what it offers I don't need as a sole practitioner. It was effective though. I received bookings and payments through WriteUpp and it was generally an attractive booking system for clients.

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Liz Jeffries

Psychotherapist in Private Practice

Therapy with LizMental Health Care, 1-10 employees

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We used Appointments Plus before MINDBODY and will be moving the chiropractic end to ChiroTouch for 2018

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Katie Little - Krieger

Owner

Licensed Massge TherapistHealth, Wellness and Fitness, 11-50 employees

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Return on Investment

The return has been positive and has helped me be more organized with clients.

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Jonathan haslam

plumber

Yorkshire maintenance and plumbfixConstruction, 1-10 employees

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The marketing automation features in MINDBODY (that were previously part of the separate Frederick service) consistently produce a positive ROI month after month in automatically sending offers to our members.

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Andre Yeu

Business Partner

Lotus Fitness and Thai Boxing Inc.Consumer Services, 1-10 employees

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Free Forever	$0¹
Basic	$12¹
Grow	$25²
Bigger Business	$50³
Bespoke	Bespoke⁴

10to8 Appointment Scheduling Software vs MINDBODY