21 Ratings
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Score 8.5 out of 100
Top Rated
111 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • 10to8 Appointment Scheduling Software is rated higher in 2 areas: Likelihood to Recommend, Usability
  • 10to8 Appointment Scheduling Software and Acuity Scheduling, a Squarespace company are tied in 1 area: Support Rating

Likelihood to Recommend

9.5

10to8 Appointment Scheduling Software

95%
11 Ratings
8.4

Acuity Scheduling, a Squarespace company

84%
46 Ratings

Likelihood to Renew

10to8 Appointment Scheduling Software

N/A
0 Ratings
9.3

Acuity Scheduling, a Squarespace company

93%
3 Ratings

Usability

10.0

10to8 Appointment Scheduling Software

100%
4 Ratings
9.7

Acuity Scheduling, a Squarespace company

97%
7 Ratings

Support Rating

9.5

10to8 Appointment Scheduling Software

95%
10 Ratings
9.5

Acuity Scheduling, a Squarespace company

95%
31 Ratings

Likelihood to Recommend

10to8

10to8 Appointment Scheduling Software is very well suited for teams and departments who have appointments either physical or virtual running every day and thus a tool such as this helps to better manage scheduled appointments, ensuring that our customer service team has the foresight advantage by knowing who we will be meeting daily, when and why, whilst also ensuring that we aren’t overwhelmed by too many scheduled appointments.
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Squarespace

I think any business can benefit from Acuity Scheduling. In my experience, however, and maybe I just haven’t found the correct settings yet, it’s been difficult to manage 4 business schedules with multiple employees and varying hours that change day-to-day and week-to-week. So I definitely would recommend it to more simple business models with set hours, as it seems like it would have all the functions one might need. I still would recommend to more complex businesses like mine as well, but also include discussion of some of the potential drawbacks.
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Pros

10to8

  • For startups on a low budget, it offers a free plan that allows you one or two integrations.
  • You can embed your booking page that you create directly on 10to8 to your website using a shortcode.
  • You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients.
  • You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days.
  • You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars.
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Squarespace

  • Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
  • I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
  • I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
  • I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
  • I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
  • I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
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Cons

10to8

  • The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
  • The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
  • Expanding the messaging options and being able to send emails to clients and use templates would be helpful.
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Squarespace

  • Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have
  • I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules
  • Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text
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Pricing Details

10to8 Appointment Scheduling Software

Starting Price

$0 pcm (100 appts + 2 logins)

Editions & Modules

10to8 Appointment Scheduling Software editions and modules pricing
EditionModules
Free Forever01
Basic122
Grow253
Bigger Business504
BespokeBespoke5

Footnotes

  1. pcm (100 appts + 2 logins)
  2. pcm (100 appts + 2 logins)
  3. pcm (300 appts + 3 logins)
  4. pcm (600 appts + 6 logins)
  5. Bespoke

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $0

Additional Details

Acuity Scheduling, a Squarespace company

Starting Price

$14 per month

Editions & Modules

Acuity Scheduling, a Squarespace company editions and modules pricing
EditionModules
Emerging141
Growing232
Powerhouse453

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

10to8

No answers on this topic

Squarespace

Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
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Usability

10to8

The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app
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Squarespace

It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
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Support Rating

10to8

The support that I have received has been fantastic! When I first started to use 10 to 8 and began evaluating the use for our campus, I had many questions regarding corporate pricing, integration with other tools, and training. I have always found that the support group was very helpful in helping me to find solutions and providing me with resources as requested. Over the years, I have certainly had a couple of issues that require the assistance of support. The most recent incident that I can recall involved a problem with syncing my various calendars. In short, an issue had emerged that was causing duplication of appointments on my schedule, creating some confusion for my students as well as myself. I reached out to Support and provided some information about what was occurring; they were able to provide direction and insights to solve my problem within 12 to 18 hours. In this instance, I sought Support through online/email. So a small delay would be anticipated, and in this case, was completely acceptable. I have not experienced any problems that were unresolved. I have reached out to them with suggestions in the past and requests for enhancements to the tool and all of these have been acknowledged and received, and in some cases, they noted that some things were being developed. I have certainly seen the tool evolve over time and get better.
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Squarespace

Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
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Alternatives Considered

10to8

We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.
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Squarespace

In the case of Schedulicity, the system was awesome (very easy to set up and had some nice features) but did not offer the functionality and flexibility that AcuityScheduling does. In the case of SimplyBook.me, they offer lots of functionality but the interface is extremely complex and you pay a la carte for features so you're going to pay exponentially more for the same set of features as compared to AcuityScheduling. Their customer service was also lacking, in my opinion.
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Return on Investment

10to8

  • Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team!
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Squarespace

  • Minimizing no shows
  • Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things
  • Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed)
  • Honestly just saving me from scheduling nightmares and headaches
  • Timezones! It does it for you! (I work internationally)
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