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94 Ratings
14 Ratings
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Score 9 out of 100

Acuity Scheduling, a Squarespace company

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94 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling Software is very well suited for teams and departments who have appointments either physical or virtual running every day and thus a tool such as this helps to better manage scheduled appointments, ensuring that our customer service team has the foresight advantage by knowing who we will be meeting daily, when and why, whilst also ensuring that we aren’t overwhelmed by too many scheduled appointments.
Temitope Esuola | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

As a coach in the online space, Acuity is a foundational tool for me and my business. I use it for sales calls, client calls, group calls, promotional calls, accepting payment, etc.If you're an online service provider, this is an amazing tool to delegate a lot of manual labour (sending out links, setting up meetings, reminders, questionnaires, etc.). I can also see this being a very useful tool for physical businesses that provide services.I've been an Acuity user from day 1 in my business and I can't see myself switching anytime soon!
Lauren Ashley | TrustRadius Reviewer

Pros

10to8 Appointment Scheduling Software

  • For startups on a low budget, it offers a free plan that allows you one or two integrations.
  • You can embed your booking page that you create directly on 10to8 to your website using a shortcode.
  • You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients.
  • You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days.
  • You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

  • Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
  • I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
  • I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
  • I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
  • I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
  • I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
Meredith Brough | TrustRadius Reviewer

Cons

10to8 Appointment Scheduling Software

  • The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
  • The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
  • Expanding the messaging options and being able to send emails to clients and use templates would be helpful.
Liz Jeffries | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

  • There is no perfect system and it's hard to find things to criticize here, but I'd like to see a more graphic interface (e.g., with more of a card view than a drop-down view) so services can be featured more prominently.
  • I'd love to have greater flexibility in terms of classes and events (and how these are paid for).
  • It would be great to offer integrated CRM and e-mail marketing functions so that clients who schedule through the system can receive follow-up promotions, birthday greetings, and coupons, etc. (And maybe they have this and I just don't know about it).
Michele Moore | TrustRadius Reviewer

Likelihood to Renew

10to8 Appointment Scheduling Software

No score
No answers yet
No answers on this topic

Acuity Scheduling, a Squarespace company

Acuity Scheduling, a Squarespace company 9.3
Based on 3 answers
Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
Eric Weiss | TrustRadius Reviewer

Usability

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling Software 9.9
Based on 4 answers
The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

Acuity Scheduling, a Squarespace company 9.0
Based on 7 answers
It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
Anonymous | TrustRadius Reviewer

Support Rating

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling Software 9.3
Based on 10 answers
The support that I have received has been fantastic! When I first started to use 10 to 8 and began evaluating the use for our campus, I had many questions regarding corporate pricing, integration with other tools, and training. I have always found that the support group was very helpful in helping me to find solutions and providing me with resources as requested. Over the years, I have certainly had a couple of issues that require the assistance of support. The most recent incident that I can recall involved a problem with syncing my various calendars. In short, an issue had emerged that was causing duplication of appointments on my schedule, creating some confusion for my students as well as myself. I reached out to Support and provided some information about what was occurring; they were able to provide direction and insights to solve my problem within 12 to 18 hours. In this instance, I sought Support through online/email. So a small delay would be anticipated, and in this case, was completely acceptable. I have not experienced any problems that were unresolved. I have reached out to them with suggestions in the past and requests for enhancements to the tool and all of these have been acknowledged and received, and in some cases, they noted that some things were being developed. I have certainly seen the tool evolve over time and get better.
Anonymous | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

Acuity Scheduling, a Squarespace company 9.1
Based on 31 answers
Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
Katelyn Silva | TrustRadius Reviewer

Alternatives Considered

10to8 Appointment Scheduling Software

We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.
Sara M. Kelley, Esq. | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

One of my favourite things about Acuity, in comparison to other business tools that I use, is the minimal monthly fee. It's more than reasonable for how well it organizes and schedules my time and my business
rachel jane | TrustRadius Reviewer

Return on Investment

10to8 Appointment Scheduling Software

  • Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team!
Tanya Fox | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

  • Initially, it was the best assistant we ever had.
  • Over the last month, I've spent 10-15 hours trying to find a solution on my own, with no support from Acuity. This will cost us in the long run.
  • Since purchased by Squarespace, profits seem to be the main incentive for them and they don't work with the clients like before.
Ofir Vaisman | TrustRadius Reviewer

Screenshots

Acuity Scheduling, a Squarespace company

Pricing Details

10to8 Appointment Scheduling Software

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0

10to8 Appointment Scheduling Software Editions & Modules

Edition
Free Forever$01
Basic$121
Grow$252
Bigger Business$503
BespokeBespoke4
  1. pcm (100 appts + 2 logins)
  2. pcm (300 appts + 3 logins)
  3. pcm (600 appts + 6 logins)
  4. Bespoke
Additional Pricing Details

Acuity Scheduling, a Squarespace company

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acuity Scheduling, a Squarespace company Editions & Modules

Edition
Emerging$141
Growing$231
Powerhouse$451
  1. per month
Additional Pricing Details

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