42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
34 Ratings
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100

Google Surveys

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Survey Format & Appearance

    123FormBuilder

    Feature Set Not Supported
    N/A
    7.6

    Google Surveys

    76%
    Google Surveys ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    7.1
    71%
    13 Ratings

    Themes

    N/A
    0 Ratings
    7.8
    78%
    11 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    7.9
    79%
    10 Ratings

    Survey Content

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.0

    Google Surveys

    80%
    Google Surveys ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    7.9
    79%
    13 Ratings

    Question design help

    N/A
    0 Ratings
    7.6
    76%
    10 Ratings

    Multiple question types

    N/A
    0 Ratings
    8.7
    87%
    13 Ratings

    Survey Logic

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.3

    Google Surveys

    83%
    Google Surveys ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    8.3
    83%
    12 Ratings

    Survey Reporting & Analytics

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.5

    Google Surveys

    85%
    Google Surveys ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    8.5
    85%
    13 Ratings

    Data export

    N/A
    0 Ratings
    8.4
    84%
    12 Ratings

    Standard reports

    N/A
    0 Ratings
    8.9
    89%
    11 Ratings

    Custom reports

    N/A
    0 Ratings
    7.8
    78%
    9 Ratings

    Analytics

    N/A
    0 Ratings
    8.7
    87%
    11 Ratings

    Survey Administration & Security

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.2

    Google Surveys

    82%
    Google Surveys ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    8.5
    85%
    12 Ratings

    Compliance

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Survey Distribution

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.2

    Google Surveys

    82%
    Google Surveys ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    8.5
    85%
    7 Ratings

    Respondent restrictions

    N/A
    0 Ratings
    7.8
    78%
    9 Ratings

    Attribute Ratings

    • 123FormBuilder is rated higher in 1 area: Likelihood to Recommend
    • Google Surveys is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    9.0

    123FormBuilder

    90%
    8 Ratings
    8.9

    Google Surveys

    89%
    13 Ratings

    Likelihood to Renew

    6.0

    123FormBuilder

    60%
    4 Ratings

    Google Surveys

    N/A
    0 Ratings

    Usability

    8.0

    123FormBuilder

    80%
    1 Rating
    9.0

    Google Surveys

    90%
    13 Ratings

    Availability

    8.0

    123FormBuilder

    80%
    2 Ratings

    Google Surveys

    N/A
    0 Ratings

    Performance

    9.0

    123FormBuilder

    90%
    2 Ratings

    Google Surveys

    N/A
    0 Ratings

    Support Rating

    7.0

    123FormBuilder

    70%
    2 Ratings
    7.6

    Google Surveys

    76%
    12 Ratings

    Online Training

    8.0

    123FormBuilder

    80%
    1 Rating

    Google Surveys

    N/A
    0 Ratings

    Implementation Rating

    8.0

    123FormBuilder

    80%
    2 Ratings

    Google Surveys

    N/A
    0 Ratings

    Configurability

    9.0

    123FormBuilder

    90%
    1 Rating

    Google Surveys

    N/A
    0 Ratings

    Ease of integration

    9.0

    123FormBuilder

    90%
    1 Rating

    Google Surveys

    N/A
    0 Ratings

    Product Scalability

    7.0

    123FormBuilder

    70%
    1 Rating

    Google Surveys

    N/A
    0 Ratings

    Vendor post-sale

    8.0

    123FormBuilder

    80%
    1 Rating

    Google Surveys

    N/A
    0 Ratings

    Vendor pre-sale

    8.0

    123FormBuilder

    80%
    1 Rating

    Google Surveys

    N/A
    0 Ratings

    Likelihood to Recommend

    123FormBuilder

    123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
    Read full review

    Google

    Google Surveys is perfect when trying to collaborate with co-workers and find a date & time that works best for them to get together, whether it's for a regular meeting, team photo session, celebratory dinner, or Christmas celebration. It's also great for getting feedback on proposed changes that would affect the team.
    Read full review

    Pros

    123FormBuilder

    • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
    • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
    • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
    Read full review

    Google

    • Measure the pulse of how our members are feeling (yes/no questions, multiple-choice questions).
    • Learn how students are doing with specific projects (textual-based questions, essay-type answers).
    • Run an election for board members (use of the "other" notation so that people can write in their own choices).
    Read full review

    Cons

    123FormBuilder

    • One-off payment integration requires a higher subscription
    • Storage is not commensurate with pricing
    • Not exactly a strong negative, but could work on pricing it better for non-US markets
    Read full review

    Google

    • While it is very intuitive, there are many ways you can fine-tune your survey (such as word limits, counts, etc) and these are not always obvious where those settings are.
    • I would like to see some ways of changing the formatting (and maybe I just haven't explored that yet), ie: colors, set up on the screen.
    Read full review

    Pricing Details

    123FormBuilder

    Starting Price

    $14.95 per month

    Editions & Modules

    123FormBuilder editions and modules pricing
    EditionModules
    BasicFree1
    Gold$192
    Platinum$393
    Corporate$79/month4

    Footnotes

    1. none
    2. per Month; or $190 per Year
    3. per Month; or $390 per Year
    4. billed annually

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Google Surveys

    Starting Price

    $10 per completed survey

    Editions & Modules

    Google Surveys editions and modules pricing
    EditionModules
    Surveys10¢1

    Footnotes

    1. per completed survey

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    123FormBuilder

    I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
    Read full review

    Google

    No answers on this topic

    Usability

    123FormBuilder

    Easy to install and quickly explain to others how to use
    Read full review

    Google

    Relatively simple so that those who are less than familiar with computers can figure it out. User friendly and already embedded with other Google products. Receives an 8 because many features available with Google Surveys are also available with similar, free products on the internet today. Good, but not stellar.
    Read full review

    Reliability and Availability

    123FormBuilder

    I did not encounter any blackout issues
    Read full review

    Google

    No answers on this topic

    Performance

    123FormBuilder

    The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
    Read full review

    Google

    No answers on this topic

    Support Rating

    123FormBuilder

    Very neutral, did not have to use support a lot
    Read full review

    Google

    This is by far the only area where I think that there is room for improvement because Google does not respond as fast as I would like them to. We live in a fast-paced world and this is probably the only area where Google can improve on and as a teacher, I find it challenging to wait for a day or two for a response when everything that I am doing in the Google Classroom is running instantly and with no breaks in between.
    Read full review

    Online Training

    123FormBuilder

    I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
    Read full review

    Google

    No answers on this topic

    Implementation Rating

    123FormBuilder

    123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
    Read full review

    Google

    No answers on this topic

    Alternatives Considered

    123FormBuilder

    Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
    Read full review

    Google

    I selected Google Surveys to create them because it was free and helped to improve our overall information and data. It was easy to build it into our systems and get the data. Other survey providers have offered a larger variety of options, which have helped even more - but the higher costs were not worth the extra money.
    Read full review

    Scalability

    123FormBuilder

    It was easy to install and I believe that would make it easy to use across several websites
    Read full review

    Google

    No answers on this topic

    Return on Investment

    123FormBuilder

    • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
    Read full review

    Google

    • Team members are more apt to respond quickly to a Google Survey request rather than a normal email - makes my job as an admin easier.
    • Easy to check on who hasn't responded - that way I only have to one-on-one follow up with select individuals instead of everyone.
    • You can customize the survey to your team's specific brand, which is especially handy if sent to those outside of our work sphere.
    Read full review

    Screenshots

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