42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
Katie Bindert | TrustRadius Reviewer

Google Surveys

The best thing about Google Surveys is its structure. If you take a look at it for the first time, it doesn't look so complicated. Very friendly. It can even be used by students as part of their thesis. It can be used as [a] personal tracking tool (e.g. finances, income, savings and expenses). Google Surveys is not [only]for business purposes, [it] can be use[d] as a personal tracking tool.
Vianne Marie Abulucion | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Google Surveys
8.6
Survey templates
123FormBuilder (formerly 123ContactForm)
Google Surveys
8.3
Themes
123FormBuilder (formerly 123ContactForm)
Google Surveys
8.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Google Surveys
9.5

Survey Content

123FormBuilder (formerly 123ContactForm)
Google Surveys
8.7
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Google Surveys
7.7
Question design help
123FormBuilder (formerly 123ContactForm)
Google Surveys
9.5
Multiple question types
123FormBuilder (formerly 123ContactForm)
Google Surveys
9.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
Google Surveys
8.7
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Google Surveys
8.7

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Google Surveys
9.0
Response tracking
123FormBuilder (formerly 123ContactForm)
Google Surveys
8.3
Data export
123FormBuilder (formerly 123ContactForm)
Google Surveys
8.0
Standard reports
123FormBuilder (formerly 123ContactForm)
Google Surveys
9.5
Custom reports
123FormBuilder (formerly 123ContactForm)
Google Surveys
9.5
Analytics
123FormBuilder (formerly 123ContactForm)
Google Surveys
9.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Google Surveys
9.0
Access controls
123FormBuilder (formerly 123ContactForm)
Google Surveys
9.0
Compliance
123FormBuilder (formerly 123ContactForm)
Google Surveys
9.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Google Surveys
9.5
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Google Surveys
9.5
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Google Surveys
9.5

Pros

123FormBuilder (formerly 123ContactForm)

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
Brad Price | TrustRadius Reviewer

Google Surveys

  • Easy to use.
  • Easy to understand.
  • Simple to construct questions.
Chase Zhang | TrustRadius Reviewer

Cons

123FormBuilder (formerly 123ContactForm)

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
Prasar Sharma | TrustRadius Reviewer

Google Surveys

  • More background colors
  • More reestablished backgrounds
  • Better sorting features when reviewing results
Lisa Gonzales | TrustRadius Reviewer

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron | TrustRadius Reviewer

Google Surveys

No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron | TrustRadius Reviewer

Google Surveys

Google Surveys 9.0
Based on 3 answers
I give a 10 rating because I really like Google Surveys. It is fun to use and the the price is right. It gives the business needs of our organization and it gives back the price we are paying for it. It has a lot of functions and fulfills its advertised statement.
Vianne Marie Abulucion | TrustRadius Reviewer

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron | TrustRadius Reviewer

Google Surveys

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron | TrustRadius Reviewer

Google Surveys

No score
No answers yet
No answers on this topic

Support Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron | TrustRadius Reviewer

Google Surveys

Google Surveys 8.0
Based on 3 answers
Customer service is great when you needed it, almost a 24 hour type of support. Although it is much like calling into a support center or submitting a support ticket - you never get the same rep twice, so our team member would have to explain their situation again but the previous rep might not take all the notes necessary
Chase Zhang | TrustRadius Reviewer

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron | TrustRadius Reviewer

Google Surveys

No score
No answers yet
No answers on this topic

Implementation Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron | TrustRadius Reviewer

Google Surveys

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
Anonymous | TrustRadius Reviewer

Google Surveys

It is certainly not as deep in data analytics, but it is much easier to use than the others. Free is also good.
Lisa Gonzales | TrustRadius Reviewer

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron | TrustRadius Reviewer

Google Surveys

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Brendan Farrugia | TrustRadius Reviewer

Google Surveys

  • Organized tracking
  • Simple and easy
  • Answers business needs
Vianne Marie Abulucion | TrustRadius Reviewer

Screenshots

Google Surveys

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. per Month; or $190 per Year
  2. per Month; or $390 per Year
  3. billed annually
Additional Pricing Details

Google Surveys

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Surveys Editions & Modules

Edition
Surveys10¢1
  1. per completed survey
Additional Pricing Details

Rating Summary

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)
9.0
Google Surveys
8.7

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)
6.0
Google Surveys

Usability

123FormBuilder (formerly 123ContactForm)
8.0
Google Surveys
9.0

Reliability and Availability

123FormBuilder (formerly 123ContactForm)
8.0
Google Surveys

Performance

123FormBuilder (formerly 123ContactForm)
9.0
Google Surveys

Support Rating

123FormBuilder (formerly 123ContactForm)
7.0
Google Surveys
8.0

Online Training

123FormBuilder (formerly 123ContactForm)
8.0
Google Surveys

Implementation Rating

123FormBuilder (formerly 123ContactForm)
8.0
Google Surveys

Scalability

123FormBuilder (formerly 123ContactForm)
7.0
Google Surveys

Add comparison