123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

KeySurvey

5 Ratings
Score 7.4 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

KeySurvey

It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
KeySurvey
8.8
Survey templates
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Themes
123FormBuilder (formerly 123ContactForm)
KeySurvey
8.2
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1

Survey Content

123FormBuilder (formerly 123ContactForm)
KeySurvey
8.8
Changes to live survey
123FormBuilder (formerly 123ContactForm)
KeySurvey
8.2
Question design help
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Multiple question types
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1

Survey Logic

123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Response tracking
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Data export
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Standard reports
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Custom reports
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Analytics
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
KeySurvey
8.6
Access controls
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Compliance
123FormBuilder (formerly 123ContactForm)
KeySurvey
8.2

Survey Distribution

123FormBuilder (formerly 123ContactForm)
KeySurvey
8.2
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
KeySurvey
8.2

Pros

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
  • One of the features we have heavily relied upon - being able to implement a complicated question logic into the survey to make it tailored for our clients. For example, if they have had paid online or at the event, they would get a set of questions that were related to their personal experience (instead of having to skip a bunch of questions)
  • We also used the multilingual support because we sometimes needed to do it in two languages and the data was collected in one place (instead of having two separate surveys and manually collecting the information after the survey is complete)
  • There are numerous question format options which were convenient for different reasons
  • We also used KeySurvey for our employee evaluation where the managers, team members, and employees could fill out the forms for the employee review process.

Cons

  • From a functionality perspective, it was really good, though I'd have liked a realtime editing feature. Meaning, I'd like to have been able to see changes on a preview form as I made changes. That would've save a lot of back forth, especially initially.
  • I used the KeySurvey more than other team members, so for me it was easy, but I have been told by some teammates that it wasn't the easiest tool to understand at first (perhaps too many options?).
  • It can be pricey, but the features make up for that.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
KeySurvey8.5
Based on 2 answers
This decision is out of my hands.

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
KeySurvey9.1
Based on 1 answer
We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
  • Improved process for internal services.
  • Better customer service

Screenshots

KeySurvey

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

KeySurvey

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
KeySurvey Editions & Modules
KeySurvey
Additional Pricing Details