38 Ratings
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Score 6.6 out of 101
6 Ratings
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Score 6 out of 101

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

KeySurvey

I frequently worked with large numbers of survey recipients and the features that allowed me to cut and paste large lists of email addresses and features for checking email accuracy was helpful in speeding up the process of distribution. Also being able to customize and store various email templates in the tool saved time for repeated surveys.
Nancy Melton profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
KeySurvey
8.8
Survey templates
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Themes
123FormBuilder (formerly 123ContactForm)
KeySurvey
8.2
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1

Survey Content

123FormBuilder (formerly 123ContactForm)
KeySurvey
8.8
Changes to live survey
123FormBuilder (formerly 123ContactForm)
KeySurvey
8.2
Question design help
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Multiple question types
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1

Survey Logic

123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Response tracking
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Data export
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Standard reports
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Custom reports
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Analytics
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
KeySurvey
8.6
Access controls
123FormBuilder (formerly 123ContactForm)
KeySurvey
9.1
Compliance
123FormBuilder (formerly 123ContactForm)
KeySurvey
8.2

Survey Distribution

123FormBuilder (formerly 123ContactForm)
KeySurvey
8.2
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
KeySurvey
8.2

Pros

123FormBuilder (formerly 123ContactForm)

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
Prasar Sharma profile photo

KeySurvey

  • Ease of use for distributing email to large quantities of recepients.
  • Exporting data for data evaluation and manipulation.
  • Customizing the types of questions and response scoring.
Nancy Melton profile photo

Cons

123FormBuilder (formerly 123ContactForm)

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
Ann Murray, M. Ed. profile photo

KeySurvey

  • The interface for customizing the visual layout could be easier to use.
Nancy Melton profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Ann Murray, M. Ed. profile photo

KeySurvey

KeySurvey 8.5
Based on 2 answers
This decision is out of my hands.
Nancy Melton profile photo

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo

KeySurvey

No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo

KeySurvey

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo

KeySurvey

No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo

KeySurvey

KeySurvey 9.1
Based on 1 answer
We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
Zee Gimon profile photo

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo

KeySurvey

No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo

KeySurvey

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Prasar Sharma profile photo

KeySurvey

In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
Zee Gimon profile photo

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo

KeySurvey

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
Ann Murray, M. Ed. profile photo

KeySurvey

  • Improved process for internal services.
  • Better customer service
Nancy Melton profile photo

Screenshots

KeySurvey

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

KeySurvey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KeySurvey Editions & Modules

KeySurvey
Additional Pricing Details

Add comparison