123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Satmetrix

14 Ratings
Score 4.8 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

This is great for setting up workshops and trainings. You know right away when people sign up so you can send out materials. The reporting is useful when meeting with colleagues or administrators. You can easily customize them to meet any need. It can be useful when collecting payments for events, such as field trips or prom. You just need to specify how payment can be made, as not all payment types work with this

Satmetrix

I found their Consulting Survey implementation team to be highly helpful and worth the $ investment.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0
Survey templates
123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0
Themes
123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0

Survey Content

123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0
Question design help
123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0
Response tracking
123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0
Data export
123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0
Standard reports
123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0
Custom reports
123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0
Analytics
123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0
Access controls
123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0
Compliance
123FormBuilder (formerly 123ContactForm)
Satmetrix
8.0

Pros

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
  • Provides out of the box analytic charts, graphs, and data.
  • Is flexible in the number of surveys you can send.
  • Has a "survey builder" which makes creating surveys and survey logic easy.

Cons

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Satmetrix5.1
Based on 5 answers
The product is easy to use, the support is good and we have a very strong relationship with our Satmetrix team. Really like the product and what it can do for us.

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • It helped with supplier/client information leakage. Occasionally during fast on-boarding information gets left out which later may create issues during filing (or in unfortunate cases of dispute).
  • Payment requests by suppliers & remittance info from clients was easily logged ensuring easy information flow.
  • Improved cost basis for information gathering for clients
  • Satmetrix is teaching us what our clients like and don't like about our software.
  • Satmetrix allows users to close the loop with customers.

Screenshots

Satmetrix

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Satmetrix

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Satmetrix Editions & Modules
Satmetrix
Additional Pricing Details