38 Ratings
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Score 6.7 out of 101
Top Rated
28 Ratings
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Score 8.6 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

Workbooks

Best suited in my experience to products with a set price list, although services and bespoke products can be catered for with some more work
Chris Hood profile photo

Feature Rating Comparison

Sales Force Automation

123FormBuilder (formerly 123ContactForm)
Workbooks
7.7
Customer data management / contact management
123FormBuilder (formerly 123ContactForm)
Workbooks
8.5
Workflow management
123FormBuilder (formerly 123ContactForm)
Workbooks
8.2
Territory management
123FormBuilder (formerly 123ContactForm)
Workbooks
7.7
Opportunity management
123FormBuilder (formerly 123ContactForm)
Workbooks
8.8
Integration with email client (e.g., Outlook or Gmail)
123FormBuilder (formerly 123ContactForm)
Workbooks
6.3
Contract management
123FormBuilder (formerly 123ContactForm)
Workbooks
7.2
Quote & order management
123FormBuilder (formerly 123ContactForm)
Workbooks
7.6
Interaction tracking
123FormBuilder (formerly 123ContactForm)
Workbooks
6.4
Channel / partner relationship management
123FormBuilder (formerly 123ContactForm)
Workbooks
8.4

Customer Service & Support

123FormBuilder (formerly 123ContactForm)
Workbooks
6.3
Case management
123FormBuilder (formerly 123ContactForm)
Workbooks
6.2
Call center management
123FormBuilder (formerly 123ContactForm)
Workbooks
6.8
Help desk management
123FormBuilder (formerly 123ContactForm)
Workbooks
5.8

Marketing Automation

123FormBuilder (formerly 123ContactForm)
Workbooks
7.3
Lead management
123FormBuilder (formerly 123ContactForm)
Workbooks
8.0
Email marketing
123FormBuilder (formerly 123ContactForm)
Workbooks
6.6

CRM Project Management

123FormBuilder (formerly 123ContactForm)
Workbooks
7.5
Task management
123FormBuilder (formerly 123ContactForm)
Workbooks
7.7
Billing and invoicing management
123FormBuilder (formerly 123ContactForm)
Workbooks
6.8
Reporting
123FormBuilder (formerly 123ContactForm)
Workbooks
7.8

CRM Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Workbooks
8.6
Forecasting
123FormBuilder (formerly 123ContactForm)
Workbooks
8.2
Pipeline visualization
123FormBuilder (formerly 123ContactForm)
Workbooks
8.8
Customizable reports
123FormBuilder (formerly 123ContactForm)
Workbooks
8.8

Customization

123FormBuilder (formerly 123ContactForm)
Workbooks
7.8
Custom fields
123FormBuilder (formerly 123ContactForm)
Workbooks
8.4
Custom objects
123FormBuilder (formerly 123ContactForm)
Workbooks
7.6
Scripting environment
123FormBuilder (formerly 123ContactForm)
Workbooks
7.5
API for custom integration
123FormBuilder (formerly 123ContactForm)
Workbooks
7.5

Security

123FormBuilder (formerly 123ContactForm)
Workbooks
7.5
Single sign-on capability
123FormBuilder (formerly 123ContactForm)
Workbooks
7.0
Role-based user permissions
123FormBuilder (formerly 123ContactForm)
Workbooks
8.0

Social CRM

123FormBuilder (formerly 123ContactForm)
Workbooks
6.6
Social data
123FormBuilder (formerly 123ContactForm)
Workbooks
6.0
Social engagement
123FormBuilder (formerly 123ContactForm)
Workbooks
7.3

Integrations with 3rd-party Software

123FormBuilder (formerly 123ContactForm)
Workbooks
6.8
Marketing automation
123FormBuilder (formerly 123ContactForm)
Workbooks
6.7
Compensation management
123FormBuilder (formerly 123ContactForm)
Workbooks
7.0

Platform

123FormBuilder (formerly 123ContactForm)
Workbooks
4.3
Mobile access
123FormBuilder (formerly 123ContactForm)
Workbooks
4.3

Pros

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
No photo available
  • Sales process management from enquiry to delivery of product
  • This was previously on as many as 4 systems using excel and legacy applications such as the written word in log books
  • Automatic reporting for financial compliance: once built, the reporting process reduced the workload on a monthly basis from 2 days to 20 minutes
  • The FD loved it
  • The overall capability of the package enabled the sales force to rapidly pull our pertinent data for a sales call, plus managing time and resources better for increased efficiency
  • Business development and focussed marketing became so much easier, we noted that the process paid for itself many times over
Chris Hood profile photo

Cons

  • More question types
  • More fields that are free
Bindesh Rach profile photo
  • Can sometimes be slow
  • Sometimes the amount of customisation available leads to it being very difficult to change things you created a few months/years ago
  • The mobile offering is poor
Adam Grieve profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
Bindesh Rach profile photo
Workbooks8.5
Based on 7 answers
Because our overall business increased our hold on the processes expanded and our data gives us a clear view on or direction. It's everything we wanted for our business development. We have a clear view on our primary focus etc. People enjoy working with the system and new employees pick up on it's functionality quickly.
Martijn Daalder profile photo

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
Workbooks7.3
Based on 1 answer
No answer on this topic is available.

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
Workbooks9.1
Based on 2 answers
Workbooks CRM never let me down.
Peter Lindeman profile photo

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
Workbooks8.2
Based on 1 answer
No answer on this topic is available.

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
Workbooks6.4
Based on 1 answer
Workbooks online trianing does what it needs to; but some training will always be better suited to face to face..
Brendan Harris, MBA profile photo

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Brad Price profile photo
I've only used SugarCRM, Workbooks is a much more sophisticated product. A huge step in the right direction and the company are much better organized now, all across the board. The reporting, lead and support management are much more reliable for our business. We can do a lot more with Workbooks including the API's.
Michael Carey profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • It was hard to put a numerical ROI on the use of 123FormBuilder, but it saved time, collected required data swiftly, and provided the data in easily accessible formats.
  • I don't believe there were any negative impacts from the use of 123FormBuilder.
Brad Price profile photo
  • Tracking of customers who are in active support or not has benefited the support team's time by not supporting non paying customers.
  • Keeping track of why sales are won or lost has meant we can call upon times when new leads have the same characteristics as old wins/loses.
  • Creating auto invoicing scripts has drastically cut the finance team's invoicing time.
Adam Grieve profile photo

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Workbooks

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Workbooks Editions & Modules
Workbooks
Edition
Workbooks CRM Edition
$301
Workbooks Business Edition
$701
1. per user/per month
Additional Pricing Details