123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Zoho Forms

8 Ratings
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

Zoho Forms

Zoho forms is especially well suited for when you need multiple contact us forms on your website for lead capture. It is also a great candidate for when you are using any of their other solutions because they all communicate so well together. That is a very nice bonus for companies who need to be integrated on a deep level.

Feature Rating Comparison

Survey Content

123FormBuilder (formerly 123ContactForm)
Zoho Forms
5.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Zoho Forms
5.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Zoho Forms
5.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
Zoho Forms
7.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Zoho Forms
7.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Zoho Forms
6.6
Response tracking
123FormBuilder (formerly 123ContactForm)
Zoho Forms
8.0
Data export
123FormBuilder (formerly 123ContactForm)
Zoho Forms
7.0
Standard reports
123FormBuilder (formerly 123ContactForm)
Zoho Forms
7.0
Custom reports
123FormBuilder (formerly 123ContactForm)
Zoho Forms
5.0
Analytics
123FormBuilder (formerly 123ContactForm)
Zoho Forms
6.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Zoho Forms
5.0
Access controls
123FormBuilder (formerly 123ContactForm)
Zoho Forms
5.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Zoho Forms
5.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Zoho Forms
5.0

Pros

  • We could build html forms with little or no html experience. This is empowering.
  • We were notified right away when someone completed a form. This was helpful with scheduling workshops, among other things.
  • The reporting feature was great, as it was easy for administrators to see results at a glance.
  • Easily linkable to CRM
  • Easily linkable to website - Wordpress
  • Clean look online

Cons

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
  • Customization of colors
  • Customization of font
  • Easier to link to Mailchimp
  • Easier to link to email campaign software in general that is not from ZoHo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
None of the above products integrate directly with a powerful CRM such as Zoho CRM. That is the main selling point for me. There is manual entry into your email list if you are not using their product but that is very minor compared to how much less data entry we complete with them funnelling right into our sales process.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
  • It comes as a package deal
  • It is only one module of many, making it good bang for buck
  • You can use it to do many different things, very versatile

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Zoho Forms

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$10*
1.  per month
Zoho Forms Editions & Modules
Zoho Forms
Edition
Basic
$101
Standard
$251
Professional
$50`1
Free
$01
Premium
$1001
1. per month
Additional Pricing Details
Contact support@zohoforms.com to try out our paid plans.