43 Ratings
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Score 8.7 out of 100
42 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
Katie Bindert | TrustRadius Reviewer

Zoho Forms

Even if you cannot afford to pay for a Form builder, along with your CRM, i would strongly recommend Zoho Forms as it has the best mobile app as compared to other tools. The form submission notifications in the form of app notification, email or sms is a very strong feature of Zoho Forms as well as other features like integration with other apps and form approval feature. However if you have 3 users for the free version of Zoho, only one of them will be able to use Zoho Forms which turns out to be a negative point of this app.
Humayun Farooqi | TrustRadius Reviewer

Feature Rating Comparison

Survey Content

123FormBuilder (formerly 123ContactForm)
Zoho Forms
10.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Zoho Forms
10.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Zoho Forms
10.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
Zoho Forms
9.2
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Zoho Forms
9.2

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Zoho Forms
9.8
Response tracking
123FormBuilder (formerly 123ContactForm)
Zoho Forms
10.0
Data export
123FormBuilder (formerly 123ContactForm)
Zoho Forms
9.5
Standard reports
123FormBuilder (formerly 123ContactForm)
Zoho Forms
9.6
Custom reports
123FormBuilder (formerly 123ContactForm)
Zoho Forms
10.0
Analytics
123FormBuilder (formerly 123ContactForm)
Zoho Forms
10.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Zoho Forms
9.6
Access controls
123FormBuilder (formerly 123ContactForm)
Zoho Forms
9.6

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Zoho Forms
10.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Zoho Forms
10.0

Pros

123FormBuilder (formerly 123ContactForm)

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
Brad Price | TrustRadius Reviewer

Zoho Forms

  • Zoho Forms is easy to use and very affordable
  • Zoho is highly customizable
  • Sharing data online is easy thanks to the online forms
  • The survey templates make the tool easy to understand creating quick surveys is easy.
Anonymous | TrustRadius Reviewer

Cons

123FormBuilder (formerly 123ContactForm)

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
Prasar Sharma | TrustRadius Reviewer

Zoho Forms

  • Easier integration between Zoho CRM and Zoho Forms
  • Pre-filled client info or ways to easily import info to forms from Zoho CRM
Anonymous | TrustRadius Reviewer

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron | TrustRadius Reviewer

Zoho Forms

No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron | TrustRadius Reviewer

Zoho Forms

Zoho Forms 10.0
Based on 2 answers
The user interface and user experience is outstanding, seems like a lot of hard work has been put into it by the design, development and product teams. The fonts used are optimal, the icons and menu bars are well placed, the colors are very friendly to the eye and the standard white background is beautifully adjusted to the user expectations. The sliders are well designed and you can easily find whatever menu/option/feature you are looking for without much hassle.
Humayun Farooqi | TrustRadius Reviewer

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron | TrustRadius Reviewer

Zoho Forms

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron | TrustRadius Reviewer

Zoho Forms

No score
No answers yet
No answers on this topic

Support Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron | TrustRadius Reviewer

Zoho Forms

Zoho Forms 10.0
Based on 2 answers
I have contacted the support team at least once and they proved to be very helpful. Also, they were timely in responding to my issues
Anonymous | TrustRadius Reviewer

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron | TrustRadius Reviewer

Zoho Forms

No score
No answers yet
No answers on this topic

Implementation Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron | TrustRadius Reviewer

Zoho Forms

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
Anonymous | TrustRadius Reviewer

Zoho Forms

I chose this software because it is very well integrated with other Zoho products which I am using. Apart from this it has mobile applications also which allows me to use this software from my mobile devices when I am traveling for work. Its mail merge feature is also one of the important reason to choose this software.
Anonymous | TrustRadius Reviewer

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron | TrustRadius Reviewer

Zoho Forms

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Brendan Farrugia | TrustRadius Reviewer

Zoho Forms

  • Positive. Initially, we thought that customers would not answer the forms, but most do.
  • Positive. If you really want to improve your service, this is an excellent way to start.
  • Positive. Whenever we have new ideas, we consult with clients.
Alexis Correa | TrustRadius Reviewer

Screenshots

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. none
  2. per Month; or $190 per Year
  3. per Month; or $390 per Year
  4. billed annually
Additional Pricing Details

Zoho Forms

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$10

Zoho Forms Editions & Modules

Edition
Basic$101
Standard$251
Professional$50`1
Free$01
Premium$1001
  1. per month
Additional Pricing Details
Contact support@zohoforms.com to try out our paid plans.

Rating Summary

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)
9.0
Zoho Forms
10.0

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)
6.0
Zoho Forms

Usability

123FormBuilder (formerly 123ContactForm)
8.0
Zoho Forms
10.0

Reliability and Availability

123FormBuilder (formerly 123ContactForm)
8.0
Zoho Forms

Performance

123FormBuilder (formerly 123ContactForm)
9.0
Zoho Forms

Support Rating

123FormBuilder (formerly 123ContactForm)
7.0
Zoho Forms
10.0

Online Training

123FormBuilder (formerly 123ContactForm)
8.0
Zoho Forms

Implementation Rating

123FormBuilder (formerly 123ContactForm)
8.0
Zoho Forms

Scalability

123FormBuilder (formerly 123ContactForm)
7.0
Zoho Forms

Add comparison