What users are saying about
Top Rated
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
34 Ratings
Top Rated
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Medallia

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100

Likelihood to Recommend

15Five

15Five is for any size/type department or individual who has annual, quarterly and even weekly goal setting as a component of their performance evaluation. Whether it is a base salary only compensation model, or a base plus commission compensation model- it fits across roles, industries and diverse organizations
Mindy Farr | TrustRadius Reviewer

Medallia

Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
Bruce Lee | TrustRadius Reviewer

Feature Rating Comparison

Performance and Goals

15Five
8.6
Medallia
Corporate goal setting
15Five
8.5
Medallia
Subordinate goal setting
15Five
8.7
Medallia
Individual goal setting
15Five
8.8
Medallia
Line-of sight-visibility
15Five
8.3
Medallia
Performance tracking
15Five
8.6
Medallia

Performance Management

15Five
8.5
Medallia
Performance plans
15Five
9.0
Medallia
Plan weighting
15Five
6.8
Medallia
Manager note taking
15Five
9.3
Medallia
Performance improvement plans
15Five
8.2
Medallia
Review status tracking
15Five
8.8
Medallia
Rater nomination workflow
15Five
6.7
Medallia
Review reminders
15Five
9.1
Medallia
Workflow restrictions
15Five
8.7
Medallia
Multiple review frequency
15Five
9.2
Medallia
Reporting
15Five
9.2
Medallia

Pros

15Five

  • The Pulse Check feature is both easy to use and allows staff and management to gauge how team health is.
  • The metric and key performance tools are very well designed.
  • Automated reminders and reporting are great features.
  • I find the customer services to be best in class.
Jono Anzalone | TrustRadius Reviewer

Medallia

  • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
  • As an Account Manager, this is a helpful tool to hear customer's experiences and feedback.
  • Helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
Angela Ocampo | TrustRadius Reviewer

Cons

15Five

  • Questions are repetitive weekly, though this may be a function of our administrator, and not the platform itself. Answering the same questions every 2 weeks is an awful lot like the movie Groundhog day.
  • Give employees at all levels visibility into the "How are you feeling" score to get a pulse on the entire company at once.
Anonymous | TrustRadius Reviewer

Medallia

  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

15Five

15Five 9.8
Based on 3 answers
This program is the absolute best I've ever used in 30 years with organizations. Not only do I enjoy being a user and "filling it out" every week- but I would personally buy it if available for goal tracking in my personal life I love it that much!
Mindy Farr | TrustRadius Reviewer

Medallia

No score
No answers yet
No answers on this topic

Usability

15Five

15Five 9.8
Based on 3 answers
It's very simple to use - not overly complicated. You wouldn't need training to use. There are some features I never use because I don't understand -- like one on ones. However we use without and still find a lot of value in it!
Anonymous | TrustRadius Reviewer

Medallia

Medallia 10.0
Based on 1 answer
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Anonymous | TrustRadius Reviewer

Support Rating

15Five

15Five 8.7
Based on 32 answers
The 15Five support team is amazing. They were always willing to speak with me when I did something wrong in the system and never had a harsh or placing judgment tone in their voices. They respond quickly and promptly and allowed me to learn something new each time I cross lines with them. I am thankful for their knowledge and customer service they shared with me when I needed it.
Ty Johnson | TrustRadius Reviewer

Medallia

Medallia 10.0
Based on 1 answer
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
Anonymous | TrustRadius Reviewer

Online Training

15Five

15Five 10.0
Based on 1 answer
Very helpful webinar training. They answer questions, the slides are all very helpful, and they send you the presentation once the webinar is complete so that you can share with your team.
Anonymous | TrustRadius Reviewer

Medallia

No score
No answers yet
No answers on this topic

Implementation Rating

15Five

15Five 10.0
Based on 2 answers
It was very easy and support was super helpful!
Anonymous | TrustRadius Reviewer

Medallia

No score
No answers yet
No answers on this topic

Alternatives Considered

15Five

I used Achievers a while ago and it was only limited to rewards. 15FIVE really makes a difference, it's real engagement for businesses and provides a lot of structure. I also love what they preach in their social channels as we are constantly learning from their podcasts and blog posts.
Carlos Andrés Patiño | TrustRadius Reviewer

Medallia

Mediallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail, without compromising the sleek design that gives a professional vibe.
Michelle Joyce Nael | TrustRadius Reviewer

Return on Investment

15Five

  • 15Five opened up many discussions for issues/challenges in the workplace that wasn't available in meetings/during projects/in other capacities.
  • 15Five has opened the door to creative ideas that became projects and improvements.
  • 15Five improved culture by allowing team members in other departments see what others are doing/feeling, making us feel as one company
Rocky Kev | TrustRadius Reviewer

Medallia

  • Does play a big role when we are running a referral campaign. Referral greatly affects sales and retention, since customers are bringing in new clients/customers.
  • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service
Jose Michael dela Cruz | TrustRadius Reviewer

Screenshots

Pricing Details

15Five

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

15Five Editions & Modules

Edition
Basic$71
Plus$141
PerformanceCustom Pricing
  1. per person/per month
  2. none
Additional Pricing Details

Medallia

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Medallia Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison