What users are saying about
74 Ratings
Top Rated
35 Ratings
74 Ratings
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Score 8.8 out of 100
Top Rated
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Performance and Goals

    8.9

    15Five

    89%

    Medallia

    Feature Set Not Supported
    N/A
    15Five ranks higher in 5/5 features

    Corporate goal setting

    8.9
    89%
    26 Ratings
    N/A
    0 Ratings

    Subordinate goal setting

    8.6
    86%
    28 Ratings
    N/A
    0 Ratings

    Individual goal setting

    8.8
    88%
    33 Ratings
    N/A
    0 Ratings

    Line-of sight-visibility

    9.4
    94%
    25 Ratings
    N/A
    0 Ratings

    Performance tracking

    9.0
    90%
    28 Ratings
    N/A
    0 Ratings

    Performance Management

    9.0

    15Five

    90%

    Medallia

    Feature Set Not Supported
    N/A
    15Five ranks higher in 10/10 features

    Performance plans

    9.3
    93%
    22 Ratings
    N/A
    0 Ratings

    Plan weighting

    6.8
    68%
    9 Ratings
    N/A
    0 Ratings

    Manager note taking

    9.5
    95%
    29 Ratings
    N/A
    0 Ratings

    Performance improvement plans

    9.2
    92%
    16 Ratings
    N/A
    0 Ratings

    Review status tracking

    9.8
    98%
    24 Ratings
    N/A
    0 Ratings

    Rater nomination workflow

    6.7
    67%
    5 Ratings
    N/A
    0 Ratings

    Review reminders

    9.7
    97%
    27 Ratings
    N/A
    0 Ratings

    Workflow restrictions

    10.0
    100%
    14 Ratings
    N/A
    0 Ratings

    Multiple review frequency

    9.8
    98%
    22 Ratings
    N/A
    0 Ratings

    Reporting

    9.6
    96%
    23 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • 15Five is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.6

    15Five

    96%
    40 Ratings
    9.2

    Medallia

    92%
    21 Ratings

    Likelihood to Renew

    10.0

    15Five

    100%
    3 Ratings

    Medallia

    N/A
    0 Ratings

    Usability

    10.0

    15Five

    100%
    3 Ratings
    9.1

    Medallia

    91%
    2 Ratings

    Support Rating

    8.4

    15Five

    84%
    47 Ratings
    7.2

    Medallia

    72%
    2 Ratings

    Online Training

    10.0

    15Five

    100%
    1 Rating

    Medallia

    N/A
    0 Ratings

    Implementation Rating

    10.0

    15Five

    100%
    2 Ratings

    Medallia

    N/A
    0 Ratings

    Likelihood to Recommend

    15Five

    At first, it was a little much to continue reporting each week. Then, as time went on, it was more helpful as I was using it as a tool to accomplish and complete tasks that were listed. There have only been a few weeks that I was unable to complete a weekly report, but all in all, it has made me more aware.
    Read full review

    Medallia

    Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
    Read full review

    Pros

    15Five

    • The Pulse Check feature is both easy to use and allows staff and management to gauge how team health is.
    • The metric and key performance tools are very well designed.
    • Automated reminders and reporting are great features.
    • I find the customer services to be best in class.
    Read full review

    Medallia

    • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
    • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
    • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
    Read full review

    Cons

    15Five

    • Questions are repetitive weekly, though this may be a function of our administrator, and not the platform itself. Answering the same questions every 2 weeks is an awful lot like the movie Groundhog day.
    • Give employees at all levels visibility into the "How are you feeling" score to get a pulse on the entire company at once.
    Read full review

    Medallia

    • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
    • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
    Read full review

    Pricing Details

    15Five

    Starting Price

    $0

    Editions & Modules

    15Five editions and modules pricing
    EditionModules
    Basic71
    Plus142
    PerformanceCustom Pricing3

    Footnotes

    1. per person/per month
    2. per person/per month
    3. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Medallia

    Starting Price

    Editions & Modules

    Medallia editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      15Five

      This program is the absolute best I've ever used in 30 years with organizations. Not only do I enjoy being a user and "filling it out" every week- but I would personally buy it if available for goal tracking in my personal life I love it that much!
      Read full review

      Medallia

      No answers on this topic

      Usability

      15Five

      It's very simple to use - not overly complicated. You wouldn't need training to use. There are some features I never use because I don't understand -- like one on ones. However we use without and still find a lot of value in it!
      Read full review

      Medallia

      Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
      Read full review

      Support Rating

      15Five

      The 15Five support team is amazing. They were always willing to speak with me when I did something wrong in the system and never had a harsh or placing judgment tone in their voices. They respond quickly and promptly and allowed me to learn something new each time I cross lines with them. I am thankful for their knowledge and customer service they shared with me when I needed it.
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      Medallia

      Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
      Read full review

      Online Training

      15Five

      Very helpful webinar training. They answer questions, the slides are all very helpful, and they send you the presentation once the webinar is complete so that you can share with your team.
      Read full review

      Medallia

      No answers on this topic

      Implementation Rating

      15Five

      It was very easy and support was super helpful!
      Read full review

      Medallia

      No answers on this topic

      Alternatives Considered

      15Five

      I used Achievers a while ago and it was only limited to rewards. 15FIVE really makes a difference, it's real engagement for businesses and provides a lot of structure. I also love what they preach in their social channels as we are constantly learning from their podcasts and blog posts.
      Read full review

      Medallia

      Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
      Read full review

      Return on Investment

      15Five

      • 15Five opened up many discussions for issues/challenges in the workplace that wasn't available in meetings/during projects/in other capacities.
      • 15Five has opened the door to creative ideas that became projects and improvements.
      • 15Five improved culture by allowing team members in other departments see what others are doing/feeling, making us feel as one company
      Read full review

      Medallia

      • It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
      • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
      Read full review

      Screenshots

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