15Five vs. Medallia

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
15Five
Score 8.2 out of 10
Mid-Size Companies (51-1,000 employees)
15Five in San Francisco offers their employee performance management platform, which emphasizes employee engagement via pulse surveys and an emphasis on frequent feedback, fast one-on-one meeting planning, objective tracking, and other related features.
$7
per person/per month
Medallia
Score 9.1 out of 10
N/A
Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.N/A
Pricing
15FiveMedallia
Editions & Modules
Basic
$7
per person/per month
Plus
$14
per person/per month
Performance
Custom Pricing
No answers on this topic
Offerings
Pricing Offerings
15FiveMedallia
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalOptional
Additional Details
More Pricing Information
Features
15FiveMedallia
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
15Five
5.2
36 Ratings
37% below category average
Medallia
-
Ratings
Corporate goal setting5.529 Ratings00 Ratings
Subordinate goal setting4.931 Ratings00 Ratings
Individual goal setting5.435 Ratings00 Ratings
Line-of sight-visibility4.628 Ratings00 Ratings
Performance tracking5.732 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
15Five
6.7
36 Ratings
18% below category average
Medallia
-
Ratings
Performance plans6.325 Ratings00 Ratings
Plan weighting6.89 Ratings00 Ratings
Manager note taking4.831 Ratings00 Ratings
Performance improvement plans7.118 Ratings00 Ratings
Review status tracking5.326 Ratings00 Ratings
Rater nomination workflow6.75 Ratings00 Ratings
Review reminders8.629 Ratings00 Ratings
Workflow restrictions8.115 Ratings00 Ratings
Multiple review frequency8.123 Ratings00 Ratings
Reporting5.226 Ratings00 Ratings
Best Alternatives
15FiveMedallia
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iSpring Learn
iSpring Learn
Score 8.9 out of 10
Sogolytics
Sogolytics
Score 8.9 out of 10
Medium-sized Companies
Reviewsnap
Reviewsnap
Score 9.0 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Bridge Learning Platform
Bridge Learning Platform
Score 9.9 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
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User Ratings
15FiveMedallia
Likelihood to Recommend
6.9
(43 ratings)
9.2
(21 ratings)
Likelihood to Renew
10.0
(3 ratings)
-
(0 ratings)
Usability
10.0
(3 ratings)
9.0
(2 ratings)
Support Rating
8.6
(24 ratings)
7.0
(2 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
15FiveMedallia
Likelihood to Recommend
15Five
I believe if your managers can't make time to have in-person or live check-ins with their employees, the 15Five surveys and tools can create a semblance of care and follow-up, but many employees resent how impersonal it is. If you are able to have more face-to-face interactions or Zoom one-on-ones, those are almost always better-received by employees.
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Medallia
Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
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Pros
15Five
  • The Pulse Check feature is both easy to use and allows staff and management to gauge how team health is.
  • The metric and key performance tools are very well designed.
  • Automated reminders and reporting are great features.
  • I find the customer services to be best in class.
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Medallia
  • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
  • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
  • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
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Cons
15Five
  • The more business units and teams you adopt consistently using 15five, the more you see the full value.
  • Reporting - it would be helpful to see an entire org chart breakdown of the goals hit/missed at the end of each quarter.
  • Recommendations - focus points/alerts on OKRs that aren't progressing and auto-generated action items you should take would be really useful functionality.
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Medallia
  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
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Likelihood to Renew
15Five
This program is the absolute best I've ever used in 30 years with organizations. Not only do I enjoy being a user and "filling it out" every week- but I would personally buy it if available for goal tracking in my personal life I love it that much!
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Medallia
No answers on this topic
Usability
15Five
It's very simple to use - not overly complicated. You wouldn't need training to use. There are some features I never use because I don't understand -- like one on ones. However we use without and still find a lot of value in it!
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Medallia
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
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Support Rating
15Five
15Five support is quick and helpful. We work with other vendors in the people management space and performance tracking/management who offshore their support or force us into long queues to chat for support and it just doesn't support our needs very well. 15Five is responsive and speedy. We constantly evaluate our vendors for their support and have switched vendors in the past in other areas because of limited support capabilities
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Medallia
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
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Online Training
15Five
Very helpful webinar training. They answer questions, the slides are all very helpful, and they send you the presentation once the webinar is complete so that you can share with your team.
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Medallia
No answers on this topic
Implementation Rating
15Five
It was very easy and support was super helpful!
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Medallia
No answers on this topic
Alternatives Considered
15Five
Visually 15Five blows Yammer out of the water! Yammer was easy to use as well, but it felt very difficult to get on to and was not single sign-on when we were using it. 15Five allows for easy login with single sing on feature and has less "clicks" to get to where I need to be on the program. I also love the app way more than Yammer!
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Medallia
Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
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Return on Investment
15Five
  • It holds each employee to a certain standard by having them select their own list
  • Gives them the opportunity to reach their list of goals
  • Being able to accomplish each set goal and/or priority gives a sense of pride in each person's work as they are able to check off what has been done
  • On the negative, it can also show what the employee is not being done and may show poorly if there is a consistent pattern of not completing tasks
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Medallia
  • It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
  • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
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ScreenShots

15Five Screenshots

Screenshot of Celebrate wins, tout progress, and give good feedback where good feedback is due.Screenshot of 15Five Home DashboardScreenshot of Connect managers with their teams through regular Check-Ins that lead to actionable insights.

Medallia Screenshots

Screenshot of Employee EngagementScreenshot of Customer ProfileScreenshot of IoT FeedbackScreenshot of Medallia MobileScreenshot of Organizational HierarchyScreenshot of Suggested Actions