15Five vs TINYpulse

• Goals/To-do lists: 15Five is a great tool for creating to do lists or establishing goals for the week. Employees can add them easily, and check them off when completed. For me, this has provided a helpful visual of what needs to be accomplished that week.
• It's easy to send information out to anyone in the organization - tagging individuals or @all is an easy way to share information within the platform. Our president is a big fan of 15Five, and she has utilized it as a way to disseminate information throughout our organization. Information can be uploaded in an easy-to-read, easy-to-access manner.
• Reminders - it's easy to set up reminders within the program, to ensure employees are completing their portion. As an employee, the reminders are helpful in encouraging completion.
• Customizable questions - direct supports/supervisors can set up different questions to be asked of employees from week to week. This is helpful if there are questions that are needed to be asked weekly, monthly, quarterly, or yearly. Being able to change questions regularly is great.

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• The platform asks an easy question each week that typically doesn't take more than a minute or two to respond, which makes it easier for me to set time aside and offer my feedback. Often it's as simple as "rating" my feelings from 1-10 (like how happy I am at work in general).
• The platform is anonymous, so I feel safe offering any suggestions.
• You can send "cheers" to specific colleagues, and the platform prompts you to do so when answering a question each week.
• My personal favorite is the "streak feature." It shows how many questions you've answered in a row, and it's a silly but satisfying method to prompt me to keep responding to not "break my streak." I've answered every question since I started, so it's a cool way to see how much time has passed since I began my job.

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• Although I mentioned customization as a positive aspect, it could use some improvements. The backend process of updating the questions, and setting them to a certain schedule, can be a bit confusing. This process could be streamlined.
• The commenting process can be a bit confusing. If a person is tagged/mentioned in a comment, they are typically sent an email notifying them. However, it can be difficult to locate where you can reply and continue the conversation. Although a simple issue, it seems it could be easily rectified.
• I would like to see more integration of the team portion of 15Five. It seems this feature is not as prominent, so you can easily get stuck in just your specific 15Five information.

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• Reporting in TINYpulse is quite limited. While we recognize - and support - the concept of anonymous feedback, it can be abused, and sadly, we have experienced this with a small group of employees who know they can hide behind this "wall of anonymity" and take aim at a manager they don't care for because the manager holds them accountable for their performance or behaviors. As with most such platforms, if the N is <5, the group can't be tracked at all; if the N is >5, it does allow us to track to a job family and even a location code, but still lacking enough detail to take action when there is reasonable cause to believe the tool is being misused.
• Reporting of employee comments and suggestions cannot be produced in the middle of a "cycle". And since these cycles always run from precisely one survey question to the next, this means HR must wait until the prior survey has completely closed before any reports can be extracted. This inefficiency can't be explained by anyone at TINYpulse beyond "that is how we set it up", which is not a great response. If I or anyone else on the C-team sees something of concern within the first few days of a particular survey question's release, we want to be able to dig in and try to assess where the greatest "bleeding" may be coming from so that we can take action... but this is not allowed by the system.
• Some of the suggested questions from the TINYpulse question library are simply silly (which results in employees questioning just how seriously we take the use of the program). As one recent example, the scheduled question was to the effect of "You just opened a fortune cookie about your company. What does it say?" With no context at all around such a question, most of the responses/comments we received were along the lines of "are you kidding me?" !! (and I'd have to agree; not certain what business context such a question can address) We attempted to explain it away by suggesting it was a creative way for the company to ask the employee to consider how they would want the company to be perceived by those outside and inside the organization in the future... but the response wasn't well-received. Most still felt it was just silly.

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• 15Five is one of my favorite tools. It has allowed us to keep track of the general morale of the business and to address small issues before they became large issues
• It has also allowed us to streamline our review process, making everybody's life easier!

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• The use of TINYpulse has allowed us to uncover a number of employee interests related to our benefit plans which was used in our 2018 benefit plan offerings.
• TINYpulse has been instrumental in helping the executive team identify a number of policy/process issues which needed to be addressed or updated to better meet both employee and operational needs.
• TINYpulse comments have been helpful in identifying a couple of managers exhibiting unacceptable behaviors, yet were flying just enough below the radar that no one at the executive of Sr. management level were aware of these behaviors. We were able to initiate investigations based on allegations or concerns raised by survey comments submitted and deal appropriately with each.

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